What’s new in Freshdesk
- Last updated:
- Updates on record:
- 21
- From:
- support.freshdesk.com, freshworks.com, crmsupport.freshworks.com
Every product update Freshdesk has published in its own changelog, newest first, each linked to the vendor’s post.
April 2026
- Canned Response Suggester for Faster Resolution
support.freshdesk.com
- Modernized Web Widget
support.freshdesk.com
- Smarter Copilot License Assignment
freshworks.com
- Thank You Detector for Collaborator Replies
support.freshdesk.com
March 2026
- Advanced Bulk actions and Data Management
support.freshdesk.com
- Enhanced Agent Permissions and Field Controls
support.freshdesk.com
- Policy Change for the Freshdesk Free Program
freshworks.com
- Social Identity Management for Contacts
support.freshdesk.com
- Stronger Data Integrity for Contacts and Companies
support.freshdesk.com
- Voice AI Agents on Freshcaller
crmsupport.freshworks.com
February 2026
- Precision in Time Formats
freshworks.com
January 2026
- Smarter, Clearer Contact Views
support.freshdesk.com
December 2025
- Dew Interface for Freshdesk Omni
support.freshdesk.com
- Freddy AI Insights
support.freshdesk.com
November 2025
- Freddy AI Copilot - Live Translate (Beta)
support.freshdesk.com
- Improved Email Sync Control
support.freshdesk.com
- New Time and Assignment Metrics
freshworks.com
- Smart Context for Faster Resolutions
support.freshdesk.com
October 2025
- Easier to Manage Email AI Agents
support.freshdesk.com
- Faster WhatsApp Onboarding
support.freshdesk.com
- Thank You Detector under Copilot
support.freshdesk.com