Gorgias Pricing
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Entry price: $40/mo. Figures are list price as published by the vendor, not negotiated rates.
| Plan | Billed monthly | Billed annually | What you get |
|---|---|---|---|
| Starter | $40 | – | 50 tickets and 30 AI automated interactions a month. Then $0.40 per ticket and $1.50 per automated interaction. Billed monthly only, cancel anytime. 3 user seats.Helpdesk $10/mo + AI Agent $30/mo, bundled, Email, chat, social DMs, WhatsApp, contact form, Rules, macros, 24 intents, SLAs, CSAT, help center, REST API, Voice and SMS are separate paid add-ons |
| Basic | $90 | $77 | 300 tickets and 30 AI automated interactions a month. Then $0.40 per ticket and $1.50 per automated interaction. $924/yr billed annually. 500 user seats.Helpdesk $50/mo + AI Agent $27/mo at the annual rate, Everything in Starter, Automation add-ons available from this plan up |
| Pro | $550 | $471 | 2,000 tickets and 190 AI automated interactions a month. Then $0.36 per ticket and $1.50 per automated interaction. $5,652/yr billed annually. Gorgias marks this "most popular".Helpdesk $300/mo + AI Agent $171/mo at the annual rate, Everything in Basic, Revenue statistics (sales from support) |
| Advanced | $1,430 | $1,227 | 5,000 tickets and 530 AI automated interactions a month. Then $0.36 per ticket and $1.50 per automated interaction. $14,724/yr billed annually. Sales-led signup.Helpdesk $750/mo + AI Agent $477/mo at the annual rate, Everything in Pro, Custom SSO (OpenID Connect), Dedicated support |
| Enterprise | Contact sales | – | Custom volume, quoted. Not shown on the pricing page; named in the Gorgias docs for custom SSO, revenue statistics and legacy pricing.Everything in Advanced, Custom SSO, Tighter API rate-limit window (10s) |
Prices are a month, in US dollars. Source: gorgias.com/pricing, checked ; docs.gorgias.com/en-US/legacy-pricing-for-helpdesk-and-ai-agent…, checked .
Gorgias bills on two meters at once, and the headline price on its pricing page is already both of them added together. Getting the bill right means understanding what each meter counts, because neither one is agents.
How the billing works
- Every plan bundles a ticket allowance and an AI allowance, with unlimited agents on all of them
- A ticket is billable once at least one message leaves the desk, whether a person, a rule or the AI sent it
- An automated interaction is a conversation the AI Agent handled, counted and exhausted separately
- Adding a seasonal hire changes nothing on the invoice, which is unusual in this category
- The plan table below carries the current figures and the date we last checked each one
What the plans cost
- Starter $40/mo, billed monthly only, cancel anytime: 50 tickets, 30 AI interactions
- Basic $90 billed monthly or $77 billed annually ($924/yr): 300 tickets, 30 AI interactions
- Pro $550 or $471 annually ($5,652/yr): 2,000 tickets, 190 AI interactions. Gorgias marks this "most popular"
- Advanced $1,430 or $1,227 annually ($14,724/yr): 5,000 tickets, 530 AI interactions. Sales-led signup
- Enterprise: quoted, and not shown on the pricing page at all
- The headline is two line items added: Basic is $50 of help desk plus $27 of AI Agent at the annual rate
What going over costs
- Tickets: $0.40 each on Starter and Basic, $0.36 on Pro and Advanced
- That is roughly 2.4x what an included ticket costs you inside the plan
- AI interactions: $1.50 each past the allowance, against about $0.90 inside it on Basic and up
- The AI allowances are the number to model first, not the ticket count
The gap between Basic and Pro
- Nothing sits between Basic's 300 tickets and Pro's 2,000, and that step is $90 to $550 a month
- Overage looks punitive, but the gap is wide enough that paying it is cheaper for a long stretch
- On the published rates, Basic stays cheaper than Pro until roughly 1,450 tickets a month
- At 600 tickets you pay about $210 on Basic against $550 on Pro
- Upgrade to Pro when you want revenue statistics, not because the overage line looks alarming
What is not in the headline price
- Phone (Gorgias Voice) and SMS are paid add-ons on any plan, each with its own ticket meter
- Those add-on tier prices are the one thing Gorgias does not publish as text - ask before the seven-day trial ends
- Automation add-ons unlock from Basic, revenue statistics from Pro, custom SSO from Advanced
- Custom SSO is OpenID Connect only, never SAML
Annual billing
- Every plan except Starter has a billed-annually rate, shown as a per-month figure with the annual total
- Starter is billed monthly only
- The saving is real but modest, and it is not the lever that changes which plan you should be on
How we checked this
Every figure was read from Gorgias's own rendered pricing page on 2026-09-17 and is recorded per tier with that date. An earlier version of this page was wrong: it took the plan table from Gorgias's Shopify App Store listing, which prices the help desk component alone and leaves the AI Agent out, so every figure was low. We now read prices only from the vendor's own rendered pricing page, never a marketplace listing, a review site or a cached summary. Prices change; the last-verified date on each tier is the one to trust.