Freshdesk Pricing

Freshdesk prices per agent, per month, on three core plans and three Freshdesk Omni plans that add chat and messaging, and both pricing pages open on the annual toggle. The 500 Freddy AI Agent sessions shown on every plan are granted once per account, so a team that leans on the AI agent starts buying session packs within its first few months.

How the plans differ

• Growth, $23 billed monthly or $19 billed annually: email ticketing and shared inbox, customer portal and knowledge base, standard analytics, threads and tasks, roles and permissions
• Pro, $66 billed monthly or $55 billed annually: adds the multilingual help desk, custom dashboards and reporting, intelligent routing, multiple SLA policies and external collaborators. Freshworks marks it Most popular
• Enterprise, $107 billed monthly or $89 billed annually: adds Freddy AI Insights, skill-based routing, sandbox, audit logs, allowed domains and IP whitelisting
• API limits rise with the plan: 100 calls a minute on Growth, 400 on Pro, 700 on Enterprise
• There is no free plan. The 14-day trial runs on Enterprise, so features you try during the trial may sit above the plan you end up buying

Freshdesk Omni plans

• Freshdesk Omni adds live chat and messaging channels to the help desk, on three plans of its own: Omni Growth at $29 an agent a month billed annually or $35 billed monthly, Omni Pro at $79 or $95, and Omni Enterprise at $119 or $143
• On annual billing that is $10, $24 and $30 an agent more than Growth, Pro and Enterprise
• Phone is the Voice add-on, at $15, $39 or $69 an agent a month by plan billed annually and $18, $47 or $83 billed monthly
• Omni day passes cost $5, $10 and $15 a pass, against $2, $7 and $12 on core Freshdesk
• Copilot, AI Agent session packs, connector app tasks and MCP actions are priced as on core Freshdesk, and Copilot is again offered from Omni Pro up

The annual discount is smaller than the badge

• The toggle says "Save 20%". The published prices work out at 17.4% on Growth ($19 against $23), 16.7% on Pro ($55 against $66) and 16.8% on Enterprise ($89 against $107)
• Upgrades apply immediately. Downgrades and cancellations take effect at the end of the term, so an annual contract runs its full year even though there is no cancellation fee
• Payment is by Visa, Mastercard, Discover or American Express. PayPal is not accepted, and offline payments follow USD pricing

What the headline price leaves out

• AI Agent sessions. The first 500 come once per account, then $49 per 100. An email session is a 72-hour window from the customer's first email, however many AI replies it holds; a chat session, in Freshdesk Omni, is 24 hours
• Pack validity follows your payment cycle (Freshworks' example: quarterly payers' packs expire quarterly)
• Freshworks' sessions FAQ says unused sessions do not carry over, and that a conversational AI agent stops replying and hands conversations to your agents when sessions run out. Auto-recharge adds a pack when the balance falls below 50 sessions (the default), for accounts paying online only
• Freshworks' session FAQ, written for Freshdesk Omni and Freshchat, says previewing an AI agent while you build it consumes sessions, published or not. Budget for testing
• Freddy AI Copilot is $29 an agent a month billed annually or $35 billed monthly, on Pro and Enterprise only. You license it by role, so it can go to part of the team
• Day passes cost $2 each on Growth, $7 on Pro and $12 on Enterprise
• Connector app tasks are $80 per 5,000 and MCP actions $15 per 1,000, on every plan
• Chat and phone are not on the core plans. Live chat comes with every Omni plan and phone is Omni's Voice add-on, both priced in the Freshdesk Omni plans section above

Which plan fits which team

• Growth suits a small email-only team working to one SLA. The day you need a separate SLA for VIP or wholesale customers, you need Pro
• Pro is where we would put most ecommerce teams: multiple SLAs, routing, custom dashboards, and the cheapest plan that can add Copilot
• Enterprise earns its $34 an agent premium over Pro (annual rates) when procurement asks for sandbox and audit logs, or when you route by skill
• If customers reach you by chat today, price Omni from the start. Comparing Growth at $19 against a chat-first help desk understates the real cost

A worked example: 10 agents on Pro

Billed annually, at a steady 300 email AI sessions a month:

• Seats: 10 × $55 = $550 a month, or $6,600 a year
• Copilot for 4 senior agents: 4 × $29 = $116 a month
• AI Agent: the 500 free sessions cover the first month and two-thirds of the second. After that, 3 packs × $49 = $147 a month
• Steady-state total: $550 + $116 + $147 = $813 a month, or $81.30 per agent, about 48% above the $55 headline

The same team billed monthly:

• Seats 10 × $66 = $660, Copilot 4 × $35 = $140, sessions $147, total $947 a month
• Annual billing saves $134 a month, $1,608 a year
• Moving all 10 agents to Enterprise on annual billing adds 10 × $34 = $340 a month

How we checked this

• Plan prices on both billing bases, the add-ons, Copilot's monthly rate and the billing FAQ: the Freshdesk pricing page, https://www.freshworks.com/freshdesk/pricing/, rendered on 2026-10-29
• Omni plan prices on both billing bases, Voice and day pass prices, the chat session window, the once-per-account limit and pack validity: the Freshdesk Omni pricing page, https://www.freshworks.com/freshdesk/omni/pricing/, rendered on 2026-10-29
• Pack size, auto-recharge and Copilot licensing by role: https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons, read 2026-10-29
• Previews consuming sessions, no carry-over and what happens at zero: https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-and-chatbot-sessions-faqs, read 2026-10-29
• API rate limits: https://developers.freshdesk.com/api/, checked 2026-10-06
• Prices change; the last-verified date on each plan in the table above is the one to trust.