TopHelpDesksSee the ranking

Every customer service help desk

152 listed, with the basics on each checked on the vendor's own site and dated. A name links to our review where one is published.

152 help desks

A7

  1. AgentDeskOpen source

    Self-hosted AI-first support desk that turns chats into tracked tickets.

    Self-hostedFounded 2026agent-desk.huabei.pro

    Facts checked on the vendor's site,

    Visit site
  2. Agentforce Service

    Salesforce's CRM-native case management and contact center platform for service teams.

    CloudSan Francisco, USFounded 1999Part of Salesforcesalesforce.com

    Facts checked on the vendor's site,

    Visit site
  3. Aiding App

    Source-available help desk with service requests, SLAs and change management.

    Cloud or self-hostedUSFounded 2024Part of Canyon GBS Inc.canyongbs.com

    Facts checked on the vendor's site,

    Visit site
  4. Aranda Service Management

    Latin American ITSM and ESM platform available as cloud, on-premises or hybrid.

    • Latin American organizations

    Cloud or self-hostedBogotá, COPart of Aranda Softwarearandasoft.com

    Facts checked on the vendor's site,

    Visit site
  5. Atlas

    Omnichannel help desk with AI agents, session replays and customer timelines.

    • startups

    CloudPleasanton, USatlas.so

    Facts checked on the vendor's site,

    Visit site
  6. Atlassian Customer Service Management

    Atlassian's cloud support app for external customers, with AI agents and Jira escalation.

    CloudSydney, AUFounded 2002Part of Atlassianatlassian.com

    Facts checked on the vendor's site,

    Visit site
  7. Awesome SupportOpen source

    Free WordPress help desk plugin with paid add-ons for ticket management.

    • WordPress sites

    Self-hostedCAFounded 2014getawesomesupport.com

    Facts checked on the vendor's site,

    Visit site

B4

  1. Belco

    Customer service inbox for webshops combining email, chat, WhatsApp, social and phone.

    • webshops

    CloudNLFounded 2014belco.nl

    Facts checked on the vendor's site,

    Visit site
  2. BlueTweak

    AI support and contact center platform with ticketing for multi-brand operations.

    • BPOs
    • multi-brand support operations

    bluetweak.com

    Facts checked on the vendor's site,

    Visit site
  3. BoldDesk

    AI-assisted customer service help desk from Syncfusion for teams of 5 to 1,000+ agents.

    CloudMorrisville, USPart of Syncfusionbolddesk.com

    Facts checked on the vendor's site,

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  4. BytedeskOpen source

    Open-source customer service suite combining team IM, live chat, email and AI ticketing.

    • medium-to-large teams

    Cloud or self-hostedBeijing, CNPart of Beijing Weiyu Tianxia Technology Co., Ltd.bytedesk.com

    Facts checked on the vendor's site,

    Visit site

C9

  1. Cerb

    Source-available shared-inbox help desk with workflow automation, self-hosted or cloud.

    Cloud or self-hostedCovina, USFounded 2001Part of Webgroup Media, LLCcerb.ai

    Facts checked on the vendor's site,

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  2. Chatarmin

    WhatsApp marketing plus an omnichannel support inbox with ticketing for DACH ecommerce.

    • ecommerce brands
    • DACH region

    CloudVienna, ATchatarmin.com

    Facts checked on the vendor's site,

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  3. ChatwootOpen source

    Open-source omnichannel support desk available self-hosted or as a cloud service.

    Cloud or self-hostedFounded 2017Part of Chatwoot Inc.chatwoot.com

    Facts checked on the vendor's site,

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  4. ClearFeed

    Slack-based help desk for customer, IT and HR requests across chat and email.

    • Slack-first teams

    Cloudclearfeed.ai

    Facts checked on the vendor's site,

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  5. Comm100

    Omnichannel customer service platform with ticketing, chat and AI, cloud or on-prem.

    • higher education
    • gaming
    • financial services

    Cloud or self-hostedVancouver, CAcomm100.com

    Facts checked on the vendor's site,

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  6. Commslayer

    Low-cost help desk and live chat for Shopify stores, from the makers of Lifetimely.

    • Shopify stores

    Cloudcommslayer.com

    Facts checked on the vendor's site,

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  7. Creatio Service

    No-code CRM service app with case management and AI agents for mid-size and large firms.

    • midsize and large organizations

    Boston, USPart of Creatiocreatio.com

    Facts checked on the vendor's site,

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  8. Crisp

    Omnichannel shared inbox with live chat, ticketing and AI agents for businesses.

    CloudNantes, FRFounded 2015crisp.chat

    Facts checked on the vendor's site,

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  9. Customerly

    AI agent and help desk that resolves tickets across chat, email and messaging apps.

    • SaaS
    • fintech
    • edtech

    CloudDublin, IEcustomerly.io

    Facts checked on the vendor's site,

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D7

  1. Daacreators Live Chat Helpdesk

    Shopify help desk with live chat, email tickets, agent assignment and order links.

    • Shopify stores

    CloudPart of Daa Creatorsdaacreators.com

    Facts checked on the vendor's site,

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  2. DelightChat

    Omnichannel support inbox and WhatsApp marketing tool for Shopify D2C brands.

    • D2C brands
    • Shopify merchants
    • D2C ecommerce brands

    Clouddelightchat.io

    Facts checked on the vendor's site,

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  3. Desk365

    Cloud help desk with Microsoft Teams ticketing for support, IT and HR teams.

    • Microsoft Teams organizations

    CloudUnion City, USFounded 2020Part of Kani Technologies Inc.desk365.io

    Facts checked on the vendor's site,

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  4. Deskpro

    Help desk for customer support, IT and HR teams, offered as cloud or self-managed.

    • B2B customer support
    • IT service desks
    • HR teams

    Cloud or self-hostedAustin, USFounded 2001deskpro.com

    Facts checked on the vendor's site,

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  5. DevRev Computer+ Support App

    AI-native support app on DevRev's Computer platform that triages and routes tickets.

    CloudPart of DevRevdevrev.ai

    Facts checked on the vendor's site,

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  6. Dixa

    Conversation-based customer service platform with the Mim AI agent for ecommerce brands.

    • mid-market ecommerce brands
    • consumer brands

    CloudCopenhagen, DKFounded 2015dixa.com

    Facts checked on the vendor's site,

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  7. Drag

    Gmail-based shared inbox that organizes team email into boards with assignments.

    • Google Workspace teams

    Clouddragapp.com

    Facts checked on the vendor's site,

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E5

  1. Eagle

    Self-hosted Laravel support ticket system with email-to-ticket, help center and SLAs.

    Self-hostedFounded 2025eaglehelp.dev

    Facts checked on the vendor's site,

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  2. easiware

    French customer service software with a strong focus on retail and ecommerce brands.

    • retail brands
    • ecommerce brands

    CloudParis, FRFounded 2008easiware.com

    Facts checked on the vendor's site,

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  3. eDesk

    Ecommerce help desk and AI agent for marketplace and online store sellers.

    • ecommerce sellers
    • marketplace sellers
    • multichannel marketplace sellers

    CloudNew York, USedesk.com

    Facts checked on the vendor's site,

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  4. Enchant

    Omnichannel shared inbox help desk for customer service teams.

    CloudFounded 2012enchant.com

    Facts checked on the vendor's site,

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  5. Enjo

    AI support agent with its own inbox for IT, HR and customer requests in Slack and Teams.

    CloudPart of Troopr Labsenjo.ai

    Facts checked on the vendor's site,

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F9

  1. Faveo HelpdeskOpen source

    Laravel-based help desk with a free open-source community edition and paid tiers.

    Self-hostedBangalore, INFounded 2015faveohelpdesk.com

    Facts checked on the vendor's site,

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  2. Featurebase

    Support inbox and feedback platform combining tickets, help center and changelog.

    CloudTallinn, EEFounded 2020featurebase.app

    Facts checked on the vendor's site,

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  3. Fluent SupportOpen source

    WordPress plugin that runs a ticketing help desk on your own site.

    • WordPress site owners

    Self-hostedFounded 2021Part of WPManageNinjafluentsupport.com

    Facts checked on the vendor's site,

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  4. Foqal

    Turns Slack and Teams messages into tracked requests with routing and approvals.

    • IT teams
    • HR teams
    • support teams

    Cloudfoqal.io

    Facts checked on the vendor's site,

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  5. Frappe HelpdeskOpen source

    Open-source customer service ticketing app on the Frappe framework, with cloud hosting.

    Cloud or self-hostedMumbai, INFounded 2021Part of Frappe Technologies Pvt. Ltd.frappe.io

    Facts checked on the vendor's site,

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  6. FreeScoutOpen source

    Free self-hosted help desk and shared inbox built on PHP/Laravel.

    Self-hostedFounded 2018freescout.net

    Facts checked on the vendor's site,

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  7. Freshdesk

    Freshworks' omnichannel ticketing help desk with built-in AI agents and copilot.

    • SMB support teams
    • Budget-conscious buyers
    • Multi-channel ticketing

    CloudSan Mateo, USFounded 2010Part of Freshworksfreshworks.com

    Facts checked on the vendor's site,

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  8. Front

    Shared inbox and customer service platform for teams handling email and messaging.

    • support teams
    • operations teams
    • account management teams

    CloudSan Francisco, USFounded 2013front.com

    Facts checked on the vendor's site,

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  9. Fullcourt

    Lightweight ecommerce help desk for DTC brands, with ticket assignment and live chat.

    • DTC brands
    • Shopify stores

    Cloudfullcourt.co

    Facts checked on the vendor's site,

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G4

  1. Gleap

    In-app support inbox with bug reporting, live chat and AI agents for software teams.

    • software teams

    CloudSchwarzach, ATgleap.io

    Facts checked on the vendor's site,

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  2. Gmelius

    Shared inbox and AI email assistant that works inside Gmail for teams.

    • Gmail teams

    CloudGeneva, CHgmelius.com

    Facts checked on the vendor's site,

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  3. Gorgias

    Ecommerce help desk with AI agents, built mainly for Shopify merchants.

    • ecommerce brands
    • Shopify merchants
    • Shopify brands

    CloudSan Francisco, USFounded 2015

    Facts checked on the vendor's site,

    Read the review
  4. GREYHOUND

    German ticket system and CRM for ecommerce customer service teams.

    • ecommerce businesses

    Cloud or self-hostedMelle, DEgreyhound-software.com

    Facts checked on the vendor's site,

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H16

  1. HappyFox

    AI help desk with ticketing for customer, IT and HR support teams of any size.

    • customer service teams
    • IT teams
    • HR teams

    CloudSouthlake, USFounded 2011happyfox.com

    Facts checked on the vendor's site,

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  2. Help Desk MX

    Mirasvit ticketing help desk sold as a Magento 2 extension and a Shopify cloud app.

    • Magento stores
    • Shopify stores

    Cloud or self-hostedVallejo, USPart of Mirasvitmirasvit.com

    Facts checked on the vendor's site,

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  3. Help Scout

    Email-based help desk and shared inbox for customer support teams.

    • Small teams
    • SMB SaaS
    • Docs plus inbox

    CloudBoston, MA, USAFounded 2011helpscout.com

    Facts checked on the vendor's site,

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  4. HelpCenter

    Shopify app bundling a ticketing help desk, live chat and an FAQ page builder.

    • ecommerce businesses

    CloudParkland, USPart of Shark Byte, Inc.helpcenterapp.com

    Facts checked on the vendor's site,

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  5. HelpCrunch

    Customer communication platform combining live chat, shared inbox and knowledge base.

    CloudWilmington, USFounded 2016helpcrunch.com

    Facts checked on the vendor's site,

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  6. HelpDesk

    Ticketing system for support teams handling email, chat and SMS, part of Text.

    CloudWrocław, PLFounded 2019Part of Texthelpdesk.com

    Facts checked on the vendor's site,

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  7. Helpdesk Support Ticketing System for WooCommerce

    Self-hosted WooCommerce plugin for order-linked support tickets in wp-admin.

    • WooCommerce stores

    Self-hostedPart of WPFactorywpfactory.com

    Facts checked on the vendor's site,

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  8. HelpEcho

    Shopify help desk combining ticketing, an AI chatbot and a knowledge base.

    • Shopify merchants

    Cloudhelpecho.com

    Facts checked on the vendor's site,

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  9. Helply

    AI-assisted help desk and ticketing platform for B2B SaaS support teams.

    • B2B SaaS companies
    • B2B companies

    CloudFounded 2014helply.com

    Facts checked on the vendor's site,

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  10. Helpmonks

    Shared email inbox without per-user pricing for support, sales and ops teams.

    • growing teams

    Cloudhelpmonks.com

    Facts checked on the vendor's site,

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  11. Helprace

    Customer service suite combining tickets, community forums, feedback and knowledge base.

    Cloudhelprace.com

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  12. Helpshift

    In-game player support platform with AI and human agents for game studios and publishers.

    • game studios
    • game publishers

    CloudPart of Keywords Studioshelpshift.com

    Facts checked on the vendor's site,

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  13. HelpSpot

    Email ticketing help desk available as US/EU cloud or a self-hosted install.

    • IT service desks
    • HR service desks
    • customer support

    Cloud or self-hostedPoughkeepsie, USFounded 2005Part of UserScape, Inc.helpspot.com

    Facts checked on the vendor's site,

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  14. Helpwise

    Shared inbox for handling customer email and messaging channels in one place.

    • growing teams

    CloudPalo Alto, USFounded 2019Part of SaaS Labs, Inc.helpwise.io

    Facts checked on the vendor's site,

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  15. Hiver

    Omnichannel customer service platform and shared inbox for support teams.

    Cloudhiverhq.com

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  16. HubSpot Service Hub

    HubSpot's help desk with ticket pipelines and routing, built on the HubSpot CRM.

    • HubSpot CRM customers
    • Marketing-led teams
    • CRM-attached support

    CloudBoston, USFounded 2006Part of HubSpothubspot.com

    Facts checked on the vendor's site,

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I3

  1. InboxServe

    Shared support inbox for Shopify teams that attaches order context to each message.

    • ecommerce teams

    CloudNLinboxserve.com

    Facts checked on the vendor's site,

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  2. Intercom

    Help desk with an omnichannel inbox and ticketing, built together with the Fin AI agent.

    • SaaS products
    • Self-serve onboarding
    • In-app support

    CloudSan Francisco, CA, USAFounded 2011

    Facts checked on the vendor's site,

    Read the review
  3. Issuetrak

    Issue-tracking help desk for IT, support, HR and facilities, cloud or on-premises.

    • manufacturing
    • government
    • healthcare

    Cloud or self-hostedFounded 2001issuetrak.com

    Facts checked on the vendor's site,

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J1

  1. Jitbit Helpdesk

    Email-first ticketing system for IT and customer support, cloud or self-hosted.

    • sysadmins
    • IT managers

    Cloud or self-hostedPoole, GBFounded 2005jitbit.com

    Facts checked on the vendor's site,

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K6

  1. Kayako

    AI-assisted help desk with ticketing and shared inbox for mid-market support teams.

    • mid-market companies
    • SaaS
    • ecommerce

    CloudFounded 2001Part of ESW Operations, LLCkayako.com

    Facts checked on the vendor's site,

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  2. Keeping

    Help desk that turns shared Gmail addresses into assignable, trackable tickets.

    • Google Workspace teams

    CloudBrooklyn, USFounded 2016keeping.com

    Facts checked on the vendor's site,

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  3. KIXOpen source

    German open-source ticketing for ITSM, ESM and technical customer service.

    Cloud or self-hostedChemnitz, DEFounded 2016Part of KIX Service Software GmbHkixdesk.com

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  4. Klaviyo Helpdesk

    Help desk inside Klaviyo that ties support tickets to marketing profiles and orders.

    • B2C brands
    • lean CX teams

    CloudBoston, USPart of Klaviyoklaviyo.com

    Facts checked on the vendor's site,

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  5. Konnect Insights

    Omnichannel ticketing plus social listening and analytics for enterprise brands.

    • enterprise brands

    Cloudkonnectinsights.com

    Facts checked on the vendor's site,

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  6. Kustomer

    AI-native customer service CRM that keeps each customer's conversations on one timeline.

    • retail & DTC
    • financial services
    • travel & hospitality

    CloudFounded 2015kustomer.com

    Facts checked on the vendor's site,

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L4

  1. LabiDesk

    All-in-one help desk with shared inbox for SMB and ecommerce customer service.

    • SMBs
    • ecommerce stores

    CloudNew York, USPart of LabiOfficelabidesk.com

    Facts checked on the vendor's site,

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  2. LibredeskOpen source

    Self-hosted omnichannel support desk for live chat and email, shipped as one binary.

    Self-hostedFounded 2024libredesk.io

    Facts checked on the vendor's site,

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  3. LiveAgent

    Help desk combining email ticketing, live chat, call center and social channels.

    CloudBratislava, SKPart of Quality Unitliveagent.com

    Facts checked on the vendor's site,

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  4. LiveHelpNow

    Omnichannel support suite with chat, ticketing and knowledge base for multi-brand teams.

    • multi-brand organizations
    • growing companies

    CloudDoylestown, USlivehelpnow.net

    Facts checked on the vendor's site,

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M7

  1. Mava

    Shared inbox and AI support for Discord, Telegram, Slack, email and web chat.

    • community-driven companies

    Cloudmava.app

    Facts checked on the vendor's site,

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  2. Microsoft Dynamics 365 Customer Service

    Microsoft's case management and omnichannel service app for customer service teams.

    CloudRedmond, USPart of Microsoftmicrosoft.com

    Facts checked on the vendor's site,

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  3. Minnas

    Support workspace for small ecommerce teams with a shared inbox and AI drafts.

    • small ecommerce teams

    CloudPart of Toothpaste Appsminnas.ai

    Facts checked on the vendor's site,

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  4. Missive

    Collaborative team email inbox with assignment and internal statuses for small teams.

    • small businesses

    CloudQuebec City, CAmissiveapp.com

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  5. Mojo Helpdesk

    Ticketing help desk for IT, customer service, schools and growing organizations.

    • IT teams
    • education
    • healthcare

    CloudAustin, USFounded 2006Part of Metadotmojohelpdesk.com

    Facts checked on the vendor's site,

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  6. monday service

    Ticketing and service workflow platform for IT, HR and customer support teams.

    CloudTel Aviv, ILFounded 2012Part of monday.commonday.com

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  7. Multichannel Pro

    Marketplace help desk inbox for Amazon, Walmart, eBay and Shopify sellers.

    • marketplace sellers

    CloudPart of Threecoltsthreecolts.com

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N1

  1. NITRO Help Desk

    Help desk for IT and HR teams built on Microsoft 365, SharePoint Online and Teams.

    CloudPart of Crow Canyon Systemscrowcanyon.com

    Facts checked on the vendor's site,

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O8

  1. Omni24

    Omnichannel customer experience platform with ticketing and a routed shared inbox.

    Los Angeles, USomni24.io

    Facts checked on the vendor's site,

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  2. OneDesk

    Combined help desk, project management and PSA app for service teams.

    • professional services firms
    • IT services
    • agencies

    Cloud or self-hostedPointe-Claire, CAonedesk.com

    Facts checked on the vendor's site,

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  3. Oracle B2C Service

    Oracle's cloud service suite for consumer-facing brands: agent desktop, web and social.

    • B2C companies

    CloudAustin, USPart of Oracleoracle.com

    Facts checked on the vendor's site,

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  4. Oracle Fusion Service

    Oracle's cloud service request and case management app for B2B service organizations.

    • B2B service organizations

    CloudAustin, USPart of Oracleoracle.com

    Facts checked on the vendor's site,

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  5. osTicketOpen source

    Open-source support ticketing system, with a hosted edition sold as SupportSystem.

    Cloud or self-hostedPart of Enhancesoftosticket.com

    Facts checked on the vendor's site,

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  6. OTOBOOpen source

    Open-source service management platform for ITSM, customer service and HR requests.

    Cloud or self-hostedLeiblfing, DEFounded 2020Part of Rother OSS GmbHotobo.io

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  7. OTRS

    German service management suite for IT, customer service and security teams.

    Cloud or self-hostedOberursel, DEFounded 2003Part of EasyVistaotrs.com

    Facts checked on the vendor's site,

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  8. Outvio

    Ecommerce operations platform whose Outvio Desk module handles support tickets.

    • ecommerce brands

    Cloudoutvio.com

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P6

  1. Pega Customer Service

    Pega's case-workflow customer service app for banks, insurers, telcos and government.

    • financial services
    • insurance
    • healthcare

    Waltham, USFounded 1983Part of Pegasystemspega.com

    Facts checked on the vendor's site,

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  2. Plain

    AI-assisted customer support platform for fast-growing B2B companies.

    • B2B companies
    • B2B teams

    Cloudplain.com

    Facts checked on the vendor's site,

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  3. Productlane

    Support inbox, AI agent and help center tied to Linear, for software companies.

    • software companies

    CloudMunich, DEproductlane.com

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  4. ProProfs Help Desk

    Shared inbox help desk with ticket automation, part of the ProProfs tool suite.

    CloudSanta Monica, USPart of ProProfsproprofsdesk.com

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  5. Puzzel Case Management

    Ticketing add-on to Puzzel's cloud contact centre for email, SMS and API requests.

    CloudOslo, NOPart of Puzzelpuzzel.com

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  6. Pylon

    Support platform for B2B companies where human agents and AI resolve customer issues.

    • B2B companies

    CloudSan Francisco, USFounded 2022usepylon.com

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Q1

  1. QuantumDesk

    AI-native help desk that pairs AI and human agents for B2B and D2C support.

    • B2B
    • D2C

    Cloudquantumdesk.com

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R6

  1. Re:amaze

    Help desk, shared inbox and live chat platform for ecommerce and online businesses.

    • ecommerce
    • Shopify merchants
    • online businesses

    CloudSan Jose, USPart of GoDaddyreamaze.com

    Facts checked on the vendor's site,

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  2. Redo

    Post-purchase platform for Shopify brands with an AI support inbox and ticketing.

    Cloudredo.com

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  3. Replyco

    Cloud help desk for multichannel online sellers across marketplaces, shops and social.

    • multichannel ecommerce merchants

    CloudPart of comrce (Billbee group)replyco.io

    Facts checked on the vendor's site,

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  4. ReplyDesk

    Multichannel help desk for sellers on Amazon, eBay, Etsy, Walmart and web stores.

    • ecommerce sellers

    Cloudreplydesk.com

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  5. Request Tracker (RT)Open source

    Long-running open-source ticketing and request tracking system, self-hosted or cloud.

    Cloud or self-hostedFounded 2001Part of Best Practical Solutions, LLCrequesttracker.com

    Facts checked on the vendor's site,

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  6. Richpanel

    AI-first help desk for ecommerce and subscription brands.

    • ecommerce brands
    • subscription businesses

    CloudFounded 2020richpanel.com

    Facts checked on the vendor's site,

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S16

  1. SAP Service Cloud

    SAP's cloud customer service app with case management, AI agents and omnichannel support.

    CloudPart of SAPsap.com

    Facts checked on the vendor's site,

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  2. ServiceNow Customer Service Management

    Customer case management and service workflows on the ServiceNow AI Platform.

    Santa Clara, USPart of ServiceNowservicenow.com

    Facts checked on the vendor's site,

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  3. ServiceTonic

    Help desk software covering IT service management, customer service and assets.

    servicetonic.com

    Facts checked on the vendor's site,

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  4. Serviceware Enterprise Service Management

    German ESM platform spanning IT, HR and customer service management.

    Idstein, DEFounded 1998Part of Serviceware SEserviceware-se.com

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  5. Shared Inbox by Canary

    Shared inbox add-on to Canary Mail with email assignment, AI routing and analytics.

    • SaaS support teams
    • agencies
    • startups

    CloudPart of Canary Mailcanarymail.io

    Facts checked on the vendor's site,

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  6. SmarterTrack

    Help desk with ticketing, live chat and knowledge base, on-premises or hosted.

    • ISPs
    • web hosts

    Cloud or self-hostedFounded 2003Part of SmarterTools Inc.smartertools.com

    Facts checked on the vendor's site,

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  7. SparrowDesk

    AI-assisted help desk and ticketing tool from SurveySparrow for support teams.

    CloudSan Francisco, USPart of SurveySparrowsparrowdesk.com

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  8. Sprinklr Service

    Enterprise contact center platform with case management across 30+ channels.

    • enterprises

    CloudNew York, USFounded 2009Part of Sprinklrsprinklr.com

    Facts checked on the vendor's site,

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  9. Sugar Serve

    SugarAI's CRM-based customer service app for tracking and resolving cases.

    Part of SugarAIsugarai.com

    Facts checked on the vendor's site,

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  10. Support GenixOpen source

    WordPress support ticket plugin bundling a knowledge base and AI chatbot.

    Self-hostedFounded 2022Part of DevItemssupportgenix.com

    Facts checked on the vendor's site,

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  11. SupportBee

    Email ticketing shared inbox with assignment and private comments for support teams.

    Cloudsupportbee.com

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  12. Supportbench

    Customer support platform for B2B SaaS teams with account-level SLAs and escalations.

    • B2B SaaS
    • software companies
    • software support teams

    CloudVancouver, CAsupportbench.com

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  13. SupportCandyOpen source

    Self-hosted help desk and ticketing plugin for WordPress sites.

    Self-hostedFounded 2018Part of PSM Pluginssupportcandy.net

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  14. SupportPal

    Self-hosted help desk software with multi-brand ticketing for support teams.

    • web hosting companies
    • IT services firms

    Self-hostedIsleworth, GBFounded 2012Part of SupportPal Limitedsupportpal.com

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  15. Suptask

    Slack-native ticketing system for internal team requests and customer support.

    CloudStockholm, SEsuptask.com

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  16. SyncSupport

    Slack-native help desk that turns support emails and chats into trackable tickets.

    • startups
    • small teams

    Cloudsyncsupport.app

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T12

  1. tawk.to

    Free live chat platform that includes a ticketing system with assignees and statuses.

    Cloudtawk.to

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  2. TeamSupport

    Ticketing and customer success platform built for B2B technology companies.

    • B2B technology companies

    CloudDallas, USFounded 2008teamsupport.com

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  3. Teamwork Desk

    Help desk that turns client emails into tickets, aimed at agencies and support teams.

    • agencies
    • support teams

    CloudCork, IEPart of Teamwork.comteamwork.com

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  4. Thena

    Omnichannel ticketing across Slack, email and chat for B2B SaaS support teams.

    • B2B SaaS
    • B2B SaaS teams

    CloudSan Francisco, USthena.ai

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  5. ThriveDesk

    AI help desk unifying email, live chat and knowledge base for ecommerce and SaaS.

    • ecommerce
    • SaaS

    CloudUSFounded 2021thrivedesk.com

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  6. TicketFlow

    Shopify app that turns storefront messages into tracked support tickets.

    • Shopify stores

    Cloudtheticketflow.com

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  7. Ticketing as a Service

    Ticketing app inside Microsoft Teams for IT, HR and customer service requests.

    CloudJakarta, IDPart of Kitamerakiteamswork.app

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  8. Ticketline

    Order-linked support ticket system built into Shopify customer accounts.

    • Shopify stores

    CloudPart of Bodaniusticketline.app

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  9. Tidio

    Live chat, AI agent and help desk ticketing platform for small and midsize businesses.

    • SMBs
    • ecommerce

    CloudFounded 2013tidio.com

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  10. Tipi Help

    Help desk embedded in the Shopify admin with conversation owners and statuses.

    • Shopify stores

    Cloudtipihelp.com

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  11. Trengo

    Omnichannel team inbox for WhatsApp, email, chat and social customer conversations.

    • ecommerce
    • hospitality
    • travel

    CloudUtrecht, NLFounded 2017trengo.com

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  12. TrudeskOpen source

    Open-source Node.js help desk and ticketing app with a beta cloud edition.

    Cloud or self-hostedFounded 2014Part of Trudesk, Inc.trudesk.io

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U3

  1. Unthread

    AI help desk that runs ticketing inside Slack and Microsoft Teams.

    • IT teams
    • HR teams
    • customer support teams

    Cloudunthread.io

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  2. UseResponse

    Customer service suite with multichannel ticketing, available cloud or self-hosted.

    Cloud or self-hostedLewes, USuseresponse.com

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  3. UVdeskOpen source

    Open-source PHP help desk from Webkul with ecommerce and marketplace integrations.

    • ecommerce businesses
    • marketplaces

    Cloud or self-hostedINFounded 2018Part of Webkuluvdesk.com

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V4

  1. Verint Case Management

    Verint's case management for contact centers, back offices and local government.

    • contact centers
    • public sector

    CloudMelville, USPart of Verintverint.com

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  2. Vision Helpdesk

    Help desk and ITIL service desk suite sold as SaaS or an on-premises license.

    Cloud or self-hostedvisionhelpdesk.com

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  3. Vivantio

    ITIL-aligned ticketing for IT and customer service teams in mid-market and larger firms.

    • technology companies
    • MSPs
    • ISVs

    CloudBoston, USFounded 2003vivantio.com

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  4. Voria

    Help desk for Shopify merchants with an AI agent that drafts replies from order data.

    • Shopify merchants

    Cloudvoria.ai

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W6

  1. WeReply

    AI-assisted help desk for Shopify brands covering email, chat, WhatsApp and social.

    • ecommerce brands

    CloudNLwereply.ai

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  2. Willdesk

    Help desk, live chat and AI chatbot for Shopify and other ecommerce stores.

    • ecommerce businesses
    • Shopify merchants

    Cloudwilldesk.com

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  3. Wolken

    AI-driven service desk platform for IT, HR and customer service teams.

    Part of Wolken Softwarewolkensoftware.com

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  4. WP Ticket (Customer Support Ticket System & Helpdesk)Open source

    WordPress plugin where customers submit tickets and agents track status and priority.

    Self-hostedFounded 2014emdplugins.com

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  5. Wrangle

    Ticketing and workflow system that runs inside Slack and Microsoft Teams.

    • IT teams
    • HR teams
    • support teams

    Cloudwrangle.io

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  6. WSDesk

    WordPress help desk plugin that shows WooCommerce order details inside tickets.

    • WooCommerce stores
    • WordPress sites

    Self-hostedPart of ELEXtensionselextensions.com

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Z7

  1. ZammadOpen source

    Open-source help desk for customer service and IT support, self-hosted or as SaaS.

    • enterprises
    • growing businesses
    • startups

    Cloud or self-hostedBerlin, DEFounded 2014zammad.com

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  2. Zendesk

    Ticketing help desk for customer and employee service, from startups to enterprises.

    • Large support orgs
    • Multi-brand deployments
    • Complex routing

    CloudSan Francisco, USFounded 2007

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  3. Zimply

    Shared inbox and messaging platform made for ecommerce customer support.

    • ecommerce businesses

    Cloudgetzimply.com

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  4. ZnunyOpen source

    Long-term-support fork of the OTRS Community Edition for ticketing and ITSM.

    Cloud or self-hostedBerlin, DEFounded 2021Part of Znuny GmbHznuny.org

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  5. Zoho Desk

    Zoho's multichannel ticketing help desk with the Zia AI assistant and a help center.

    • Zoho suite users
    • Cost-sensitive teams

    CloudChennai, INFounded 1996Part of Zohozoho.com

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  6. Zowie

    AI agent platform with a built-in help desk inbox for human handoffs.

    Cloudgetzowie.com

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  7. ZYBR

    AI-driven help desk for Shopify stores that automates ticket replies and actions.

    • Shopify stores

    CloudDEzybr.ai

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