Gmelius Review
Gmelius is a shared inbox that lives inside Gmail, and it competes directly with Hiver for the same Google Workspace team.
- From:
- $21/agent/mo
- HQ:
- Geneva, CH
Our verdict
Gmelius is a shared inbox that lives inside Gmail, and it competes directly with Hiver for the same Google Workspace team. The difference is where it starts: the cheapest plan is an AI assistant for one person, not a help desk, so the real entry point for a support team is the second tier at $25 a seat. Worth a look if your team is small, already in Gmail, and wants automation more than channels.
Gmelius turns Gmail into a shared inbox without asking anyone to leave Gmail. It is the closest competitor to Hiver in this directory, aimed at the same Google Workspace team, and the choice between them comes down to whether you want channels or automation.
Is it right for your team?
Tick what's true for you.
Points for
Points against
Tick what describes you. We'll weigh it against this review.
What it does
- Shared inboxes and shared labels inside Gmail
- Automation rules and auto-assignment of conversations
- Shared email templates, SLAs and email analytics
- Most integrations plus API access
- Missing: this is email-first. It is not an omnichannel desk
Read the plan ladder carefully
The cheapest plan, Meli at $19 a user a month, is an AI personal assistant, not a help desk. It drafts replies, sorts mail, schedules meetings and chases follow-ups for one person. Useful, but it has no shared inbox and no team collaboration.
The real starting point for a support team is Growth at $25, which is where shared inboxes, automation and SLAs appear.
Pricing at a glance
| Plan | Billed monthly | Billed annually | What you get |
|---|---|---|---|
| Meli | $21 | $19 | An AI personal assistant for Gmail rather than a shared-inbox plan. |
| Growth | $33 | $25 | The first plan with shared inboxes and team collaboration. |
| Pro | $50 | $40 | Higher usage caps on the AI automation. |
Prices are an agent a month, in US dollars. Source: gmelius.com/pricing, checked .
- Per user per month, with both bases printed: Meli $21 billed monthly or $19 billed yearly, Growth $33 or $25, Pro $50 or $40. Enterprise is quoted, with a minimum of 50 users.
- Growth is the first team plan. It is capped at 50 users and 10,000 email conversations a month, and every member of a team has to be on the same plan.
- Usage caps, the one-plan rule, what the seat price leaves out and a worked cost for an 8-person team are on the Gmelius pricing page.
Before you commit
- Confirm you are comparing Growth rather than Meli when you put this next to another desk
- Pro buys higher usage caps on the automation rather than new capabilities, so work out whether you will hit the Growth caps first
- If your team is not on Google Workspace, none of this applies
Who should buy it, and who should skip it
Who should buy
- Small Google Workspace teams who want a shared inbox with real automation
- Operations where the volume is email and the problem is routing, not channel coverage
- Teams who want API access without paying an enterprise tier for it
Who should skip it
- Anyone needing chat, social or voice in the same tool
- Teams not on Gmail
- Buyers wanting a free tier to start on
How we checked this
Plan names, both billing bases, what each tier includes and the trial terms were read from Gmelius's own pricing page on 2026-09-25, which prints the monthly and annual figures together. The distinction between Meli and the team plans is Gmelius's own description on that page. No review-site text was used.
Channels
How each channel is delivered, and the plan it starts on. Native, through an integration, or absent.
No contact form or widget; email-only intake.
Gmail-native; shared inboxes unlimited from Growth, Meli is personal-inbox only.
No chat widget or channel; integrations are Google apps, Slack, Trello, CRMs, Zapier and Nicereply.
No phone or voice channel anywhere on the site.
No SMS channel listed.
No social DM channels listed.
No WhatsApp channel listed.
Checked on the vendor’s own pages, .
AI and automation
What the AI does, what it costs, and what the desk automates without it.
AI Draft Assistant and AI Meeting Assistant on all four plans.
Team AI agents (automation architect, sentiment, dispatching) from Growth; Meli has personal AI assistants; bespoke AI assistants are Enterprise.
Agents 'take the real action across your stack' (book slots, send docs, update CRM); CRM integrations and webhooks for actions gate at Pro.
AI is bundled in the seat price with published caps per plan; each plan has a monthly AI-credit allocation, but no per-credit overage price is published.
Full rules (SLA rules, round-robin, load-balanced assignment, routing) from Growth; execution caps 10k/100k/unlimited (caps from the summarized half of the page).
AI sorting assistant and automatic tagging on all plans; AI dispatching (routing) from Growth.
Shared email templates from Growth; not on Meli.
Email/Gmail agents only.
Checked on the vendor’s own pages, .
Strengths
- Runs inside Gmail, so a Google Workspace team keeps the tool it already uses.
- Both billing bases are printed together on every plan, with nothing to misread.
- Shared inboxes, automation rules, auto-assignment, SLAs and email analytics all arrive at the $25 tier.
- API access is included from that same tier rather than held back for enterprise.
- A 7-day free trial that starts without a sales call on the lower plans.
Trade-offs
- The cheapest plan is a personal AI assistant, not a team help desk. The real starting point is $25 a seat.
- Email-centric: this is a shared inbox, not an omnichannel desk.
- The Pro trial is request-only rather than self-serve.
- Nothing here works if your team is not on Gmail or Google Workspace.
- No free plan.
What’s new in Gmelius
The latest from Gmelius’s own changelog, linked to each post.
- Gmelius Agents & our New MCP Server
updates.gmelius.com
- Your inbox just got a team of AI agents
updates.gmelius.com
- April Updates: Smarter Meli, lighter inbox 🌼
updates.gmelius.com
- Meli is now your personal secretary. 📆 Meetings, handled.
updates.gmelius.com
- February is our Favorite F-Word
updates.gmelius.com