Ranking · No paid placement · Updated
Best Help Desk Software
Every help desk we've reviewed, in the order our reviewers rate them. Prices are the vendor's published list price, and help desks that only quote on request say so.
96 of the 143 help desks we list have a full review. The rest join the ranking as we review them.
- 1
Ecommerce help desk with AI agents, built mainly for Shopify merchants.
- Ecommerce brands
- Shopify merchants
CloudSan Francisco, USFounded 2015
Facts checked on the vendor's site,
- 2
Ticketing help desk for customer and employee service, sold as Support-only or Suite plans.
- Large support orgs
- Multi-brand deployments
- Complex routing
CloudSan Francisco, USFounded 2007
Facts checked on the vendor's site,
- 3
Help desk with an omnichannel inbox and ticketing, built together with the Fin AI agent.
- SaaS products
- Self-serve onboarding
- In-app support
CloudSan Francisco, CA, USAFounded 2011
Facts checked on the vendor's site,
- 4
Zoho's multichannel ticketing help desk with the Zia AI assistant and a help center.
- Zoho suite users
- Cost-sensitive teams
CloudChennai, INFounded 1996Part of Zoho
Facts checked on the vendor's site,
- 5
Salesforce's CRM-native case management and contact center platform for service teams.
CloudSan Francisco, USFounded 1999Part of Salesforce
Facts checked on the vendor's site,
- 6
AI-assisted customer service help desk from Syncfusion for teams of 5 to 1,000+ agents.
CloudMorrisville, USPart of Syncfusion
Facts checked on the vendor's site,
- 7
Shared inbox with live chat, ticketing and AI agents, on flat-rate plans.
CloudNantes, FRFounded 2015
Facts checked on the vendor's site,
- 8
Conversation-based customer service platform with the Mim AI agent for ecommerce brands.
- Mid-market ecommerce brands
- Consumer brands
CloudCopenhagen, DKFounded 2015
Facts checked on the vendor's site,
- 9
Freshworks' omnichannel ticketing help desk with built-in AI agents and copilot.
- SMB support teams
- Budget-conscious buyers
- Multi-channel ticketing
CloudSan Mateo, USFounded 2010Part of Freshworks
Facts checked on the vendor's site,
- 10
Shared inbox and customer service platform for teams handling email and messaging.
- Support teams
- Operations teams
- Account management teams
CloudSan Francisco, USFounded 2013
Facts checked on the vendor's site,
- 11
Email-based help desk and shared inbox for customer support teams.
- Small teams
- SMB SaaS
- Docs plus inbox
CloudBoston, MA, USAFounded 2011
Facts checked on the vendor's site,
- 12
HubSpot's help desk with ticket pipelines and routing, built on the HubSpot CRM.
- HubSpot CRM customers
- Marketing-led teams
- CRM-attached support
CloudBoston, USFounded 2006Part of HubSpot
Facts checked on the vendor's site,
- 13
Help desk, shared inbox and live chat platform for ecommerce and online businesses.
- Ecommerce
- Shopify merchants
- Online businesses
CloudSan Jose, USPart of GoDaddy
Facts checked on the vendor's site,
- 14
Help desk for customer support, IT and HR teams, offered as cloud or self-managed.
- B2B customer support
- IT service desks
- HR teams
Cloud or self-hostedAustin, USFounded 2001
Facts checked on the vendor's site,
- 15
Omnichannel shared inbox help desk for customer service teams.
CloudFounded 2012
Facts checked on the vendor's site,
- 16
AI help desk with ticketing for customer, IT and HR support teams of any size.
- Customer service teams
- IT teams
- HR teams
CloudSouthlake, USFounded 2011
Facts checked on the vendor's site,
- 17
Customer communication platform combining live chat, shared inbox and knowledge base.
CloudWilmington, USFounded 2016
Facts checked on the vendor's site,
- 18
Shared inbox for handling customer email and messaging channels in one place.
- Growing teams
CloudPalo Alto, USFounded 2019Part of SaaS Labs, Inc.
Facts checked on the vendor's site,
- 19
Omnichannel customer service platform and shared inbox for support teams.
Cloud
Facts checked on the vendor's site,
- 20
AI-assisted help desk with ticketing and shared inbox for mid-market support teams.
- Mid-market companies
- SaaS
- Ecommerce
CloudFounded 2001Part of ESW Operations, LLC
Facts checked on the vendor's site,
- 21
AI-native customer service CRM that keeps each customer's conversations on one timeline.
- Retail & DTC
- Financial services
- Travel & hospitality
CloudFounded 2015
Facts checked on the vendor's site,
- 22
Help desk combining email ticketing, live chat, call center and social channels.
CloudBratislava, SKPart of Quality Unit
Facts checked on the vendor's site,
- 23
Live chat, AI agent and help desk ticketing platform for small and midsize businesses.
- SMBs
- Ecommerce
CloudFounded 2013
Facts checked on the vendor's site,
- 24
Ecommerce help desk and AI agent for marketplace and online store sellers.
- Ecommerce sellers
- Marketplace sellers
- Multichannel marketplace sellers
CloudNew York, US
Facts checked on the vendor's site,
- 25
Atlassian's cloud support app for external customers, with AI agents and Jira escalation.
CloudSydney, AUFounded 2002Part of Atlassian
Facts checked on the vendor's site,
- 26Awesome SupportOpen source
Free WordPress help desk plugin with paid add-ons for ticket management.
- WordPress sites
Self-hostedCAFounded 2014
Facts checked on the vendor's site,
- 27
Customer service inbox for webshops combining email, chat, WhatsApp, social and phone.
- Webshops
CloudNLFounded 2014
Facts checked on the vendor's site,
- 28BytedeskOpen source
Open-source customer service suite combining team IM, live chat, email and AI ticketing.
- Medium-to-large teams
Cloud or self-hostedBeijing, CNPart of Beijing Weiyu Tianxia Technology Co., Ltd.
Facts checked on the vendor's site,
- 29
Source-available shared-inbox help desk with workflow automation, self-hosted or cloud.
Cloud or self-hostedCovina, USFounded 2001Part of Webgroup Media, LLC
Facts checked on the vendor's site,
- 30
WhatsApp marketing plus an omnichannel support inbox with ticketing for DACH ecommerce.
- Ecommerce brands
- DACH region
CloudVienna, AT
Facts checked on the vendor's site,
- 31ChatwootOpen source
Open-source omnichannel support desk available self-hosted or as a cloud service.
Cloud or self-hostedFounded 2017Part of Chatwoot Inc.
Facts checked on the vendor's site,
- 32
Slack-based help desk for customer, IT and HR requests across chat and email.
- Slack-first teams
Cloud
Facts checked on the vendor's site,
- 33
Omnichannel customer service platform with ticketing, chat and AI, cloud or on-prem.
- Higher education
- Gaming
- Financial services
Cloud or self-hostedVancouver, CA
Facts checked on the vendor's site,
- 34
No-code CRM service app with case management and AI agents for mid-size and large firms.
- Midsize and large organizations
Boston, USPart of Creatio
Facts checked on the vendor's site,
- 35
AI agent and help desk that resolves tickets across chat, email and messaging apps.
- SaaS
- Fintech
- Edtech
CloudDublin, IE
Facts checked on the vendor's site,
- 36
Cloud help desk with Microsoft Teams ticketing for support, IT and HR teams.
- Microsoft Teams organizations
CloudUnion City, USFounded 2020Part of Kani Technologies Inc.
Facts checked on the vendor's site,
- 37
AI-native support app on DevRev's Computer platform that triages and routes tickets.
CloudPalo Alto, USFounded 2020Part of DevRev
Facts checked on the vendor's site,
- 38
Gmail-based shared inbox that organizes team email into boards with assignments.
- Google Workspace teams
Cloud
Facts checked on the vendor's site,
- 39
French customer service software with a strong focus on retail and ecommerce brands.
- Retail brands
- Ecommerce brands
CloudParis, FRFounded 2008
Facts checked on the vendor's site,
- 40
AI support agent with its own inbox for IT, HR and customer requests in Slack and Teams.
CloudPart of Troopr Labs
Facts checked on the vendor's site,
- 41
Support inbox and feedback platform combining tickets, help center and changelog.
CloudTallinn, EEFounded 2020
Facts checked on the vendor's site,
- 42Fluent SupportOpen source
WordPress plugin that runs a ticketing help desk on your own site.
- WordPress site owners
Self-hostedFounded 2021Part of WPManageNinja
Facts checked on the vendor's site,
- 43
Turns Slack and Teams messages into tracked requests with routing and approvals.
- IT teams
- HR teams
- Support teams
Cloud
Facts checked on the vendor's site,
- 44FreeScoutOpen source
Free self-hosted help desk and shared inbox built on PHP/Laravel.
Self-hostedFounded 2018
Facts checked on the vendor's site,
- 45
In-app support inbox with bug reporting, live chat and AI agents for software teams.
- Software teams
CloudSchwarzach, AT
Facts checked on the vendor's site,
- 46
Shared inbox and AI email assistant that works inside Gmail for teams.
- Gmail teams
CloudGeneva, CH
Facts checked on the vendor's site,
- 47
Mirasvit ticketing help desk sold as a Magento 2 extension and a Shopify cloud app.
- Magento stores
- Shopify stores
Cloud or self-hostedVallejo, USPart of Mirasvit
Facts checked on the vendor's site,
- 48
Shopify app bundling a ticketing help desk, live chat and an FAQ page builder.
- Ecommerce businesses
CloudParkland, USPart of Shark Byte, Inc.
Facts checked on the vendor's site,
- 49
Ticketing system for support teams handling email, chat and SMS, part of Text.
CloudWrocław, PLFounded 2019Part of Text
Facts checked on the vendor's site,
- 50
Self-hosted WooCommerce plugin for order-linked support tickets in wp-admin.
- WooCommerce stores
Self-hostedPart of WPFactory
Facts checked on the vendor's site,
- 51
Shopify help desk combining ticketing, an AI chatbot and a knowledge base.
- Shopify merchants
Cloud
Facts checked on the vendor's site,
- 52
Shared email inbox without per-user pricing for support, sales and ops teams.
- Growing teams
Cloud
Facts checked on the vendor's site,
- 53
Customer service suite combining tickets, community forums, feedback and knowledge base.
Cloud
Facts checked on the vendor's site,
- 54
In-game player support platform with AI and human agents for game studios and publishers.
- Game studios
- Game publishers
CloudPart of Keywords Studios
Facts checked on the vendor's site,
- 55
Email ticketing help desk available as US/EU cloud or a self-hosted install.
- IT service desks
- HR service desks
- Customer support
Cloud or self-hostedPoughkeepsie, USFounded 2005Part of UserScape, Inc.
Facts checked on the vendor's site,
- 56
Issue-tracking help desk for IT, support, HR and facilities, cloud or on-premises.
- Manufacturing
- Government
- Healthcare
Cloud or self-hostedFounded 2001
Facts checked on the vendor's site,
- 57
Email-first ticketing system for IT and customer support, cloud or self-hosted.
- Sysadmins
- IT managers
Cloud or self-hostedPoole, GBFounded 2005
Facts checked on the vendor's site,
- 58
Help desk that turns shared Gmail addresses into assignable, trackable tickets.
- Google Workspace teams
CloudBrooklyn, USFounded 2016
Facts checked on the vendor's site,
- 59
Omnichannel ticketing plus social listening and analytics for enterprise brands.
- Enterprise brands
Cloud
Facts checked on the vendor's site,
- 60
All-in-one help desk with shared inbox for SMB and ecommerce customer service.
- SMBs
- Ecommerce stores
CloudNew York, USPart of LabiOffice
Facts checked on the vendor's site,
- 61
Omnichannel support suite with chat, ticketing and knowledge base for multi-brand teams.
- Multi-brand organizations
- Growing companies
CloudDoylestown, US
Facts checked on the vendor's site,
- 62
Shared inbox and AI support for Discord, Telegram, Slack, email and web chat.
- Community-driven companies
Cloud
Facts checked on the vendor's site,
- 63
Microsoft's case management and omnichannel service app for customer service teams.
CloudRedmond, USPart of Microsoft
Facts checked on the vendor's site,
- 64
Collaborative team email inbox with assignment and internal statuses for small teams.
- Small businesses
CloudQuebec City, CA
Facts checked on the vendor's site,
- 65
Ticketing help desk for IT, customer service, schools and growing organizations.
- IT teams
- Education
- Healthcare
CloudAustin, USFounded 2006Part of Metadot
Facts checked on the vendor's site,
- 66
Ticketing and service workflow platform for IT, HR and customer support teams.
CloudTel Aviv, ILFounded 2012Part of monday.com
Facts checked on the vendor's site,
- 67
Marketplace help desk inbox for Amazon, Walmart, eBay and Shopify sellers.
- Marketplace sellers
CloudPart of Threecolts
Facts checked on the vendor's site,
- 68
Combined help desk, project management and PSA app for service teams.
- Professional services firms
- IT services
- Agencies
Cloud or self-hostedPointe-Claire, CA
Facts checked on the vendor's site,
- 69
Oracle's cloud service request and case management app for B2B service organizations.
- B2B service organizations
CloudAustin, USPart of Oracle
Facts checked on the vendor's site,
- 70osTicketOpen source
Open-source support ticketing system, with a hosted edition sold as SupportSystem.
Cloud or self-hostedPart of Enhancesoft
Facts checked on the vendor's site,
- 71
Ecommerce operations platform whose Outvio Desk module handles support tickets.
- Ecommerce brands
Cloud
Facts checked on the vendor's site,
- 72
Pega's case-workflow customer service app for banks, insurers, telcos and government.
- Financial services
- Insurance
- Healthcare
Waltham, USFounded 1983Part of Pegasystems
Facts checked on the vendor's site,
- 73
AI-assisted customer support platform for fast-growing B2B companies.
- B2B companies
- B2B teams
Cloud
Facts checked on the vendor's site,
- 74
Support inbox, AI agent and help center tied to Linear, for software companies.
- Software companies
CloudMunich, DE
Facts checked on the vendor's site,
- 75
Shared inbox help desk with ticket automation, part of the ProProfs tool suite.
CloudSanta Monica, USPart of ProProfs
Facts checked on the vendor's site,
- 76
Ticketing add-on to Puzzel's cloud contact centre for email, SMS and API requests.
CloudOslo, NOPart of Puzzel
Facts checked on the vendor's site,
- 77
Support platform for B2B companies where human agents and AI resolve customer issues.
- B2B companies
CloudSan Francisco, USFounded 2022
Facts checked on the vendor's site,
- 78
Post-purchase platform for Shopify brands with an AI support inbox and ticketing.
Cloud
Facts checked on the vendor's site,
- 79
Cloud help desk for multichannel online sellers across marketplaces, shops and social.
- Multichannel ecommerce merchants
CloudPart of comrce (Billbee group)
Facts checked on the vendor's site,
- 80
Multichannel help desk for sellers on Amazon, eBay, Etsy, Walmart and web stores.
- Ecommerce sellers
Cloud
Facts checked on the vendor's site,
- 81
Customer case management and service workflows on the ServiceNow AI Platform.
Santa Clara, USPart of ServiceNow
Facts checked on the vendor's site,
- 82
Enterprise contact center platform with case management across 30+ channels.
- Enterprises
CloudNew York, USFounded 2009Part of Sprinklr
Facts checked on the vendor's site,
- 83
Ticketing and customer success platform built for B2B technology companies.
- B2B technology companies
CloudDallas, USFounded 2008
Facts checked on the vendor's site,
- 84AgentDeskOpen source
Self-hosted AI-first support desk that turns chats into tracked tickets.
Self-hostedFounded 2026
Facts checked on the vendor's site,
- 85
Omnichannel help desk with AI agents, session replays and customer timelines.
- Startups
CloudPleasanton, US
Facts checked on the vendor's site,
- 86
AI support and contact center platform with ticketing for multi-brand operations.
- BPOs
- Multi-brand support operations
Facts checked on the vendor's site,
- 87
Low-cost help desk and live chat for Shopify stores, from the makers of Lifetimely.
- Shopify stores
Cloud
Facts checked on the vendor's site,
- 88
Self-hosted Laravel support ticket system with email-to-ticket, help center and SLAs.
Self-hostedFounded 2025
Facts checked on the vendor's site,
- 89
Lightweight ecommerce help desk for DTC brands, with ticket assignment and live chat.
- DTC brands
- Shopify stores
Cloud
Facts checked on the vendor's site,
- 90
AI-assisted help desk and ticketing platform for B2B SaaS support teams.
- B2B SaaS companies
- B2B companies
Cloud
Facts checked on the vendor's site,
- 91
Shared support inbox for Shopify teams that attaches order context to each message.
- Ecommerce teams
CloudNL
Facts checked on the vendor's site,
- 92
Help desk inside Klaviyo that ties support tickets to marketing profiles and orders.
- B2C brands
- Lean CX teams
CloudBoston, USPart of Klaviyo
Facts checked on the vendor's site,
- 93LibredeskOpen source
Self-hosted omnichannel support desk for live chat and email, shipped as one binary.
Self-hostedFounded 2024
Facts checked on the vendor's site,
- 94
Support workspace for small ecommerce teams with a shared inbox and AI drafts.
- Small ecommerce teams
CloudPart of Toothpaste Apps
Facts checked on the vendor's site,
- 95
Omnichannel customer experience platform with ticketing and a routed shared inbox.
Los Angeles, US
Facts checked on the vendor's site,
- 96
AI-native help desk that pairs AI and human agents for B2B and D2C support.
- B2B
- D2C
Cloud
Facts checked on the vendor's site,
About this ranking
How this ranking is ordered
- By our editorial judgement, based on the research behind each review. No review shows a score yet, because the scorecard that will add one is still being built
- A help desk joins the ranking once we've reviewed it in full
- No vendor can pay to appear, rank higher or be featured
- Some links may earn us a commission. Any page with one says so, and commissions never change the order
- The full rules are on how we rank, including what we do when we get something wrong
What isn't here yet
- The rest of the help desks we list. You can browse them in the A–Z directory, with the facts we've checked on each
- Rankings by use case. We took four down in September 2026 because each one showed the same list as the others
Every review shows the date we last checked its facts on the vendor's own site.