Intercom vs Zendesk
A head-to-head on the facts that change the decision: price of entry, who each one is built for, and where they diverge on integrations.
| Intercom | Zendesk | |
|---|---|---|
| Starting price | Contact sales | Contact sales |
| Tier | leader | leader |
| Founded | 2011 | 2007 |
| HQ | San Francisco, CA, USA | San Francisco, US |
| Best for | SaaS products, Self-serve onboarding, In-app support | Large support orgs, Multi-brand deployments, Complex routing |
| Integrations | HubSpot, Slack, Salesforce | Shopify, Microsoft Teams, Slack, Salesforce |
Intercom
Help desk with an omnichannel inbox and ticketing, built together with the Fin AI agent.
Full Intercom profileZendesk
Ticketing help desk for customer and employee service, from startups to enterprises.
Full Zendesk profile