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TopHelpDesksSee the ranking

Customer service help desks, reviewed by people who run support for a living.

143 help desks (and counting)

  • Prices from each vendor's own pricing page, dated
  • Vendors can't pay to rank higher

Top of the ranking

The help desks our reviewers rate highest. We revisit the order every month.

See the full ranking
  1. 1
    Gorgias

    Ecommerce help desk with AI agents, built mainly for Shopify merchants.

    • Ecommerce brands
    • Shopify merchants

    CloudSan Francisco, USFounded 2015

    Facts checked on the vendor's site,

    Read the reviewPricing
  2. 2
    Zendesk

    Ticketing help desk for customer and employee service, sold as Support-only or Suite plans.

    • Large support orgs
    • Multi-brand deployments
    • Complex routing

    CloudSan Francisco, USFounded 2007

    Facts checked on the vendor's site,

    Read the reviewPricing
  3. 3
    Intercom

    Help desk with an omnichannel inbox and ticketing, built together with the Fin AI agent.

    • SaaS products
    • Self-serve onboarding
    • In-app support

    CloudSan Francisco, CA, USAFounded 2011

    Facts checked on the vendor's site,

    Read the reviewPricing
  4. 4
    Zoho Desk

    Zoho's multichannel ticketing help desk with the Zia AI assistant and a help center.

    • Zoho suite users
    • Cost-sensitive teams

    CloudChennai, INFounded 1996Part of Zoho

    Facts checked on the vendor's site,

    Read the reviewPricing
  5. 5
    Agentforce Service

    Salesforce's CRM-native case management and contact center platform for service teams.

    CloudSan Francisco, USFounded 1999Part of Salesforce

    Facts checked on the vendor's site,

    Read the reviewPricing

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Compare two help desks on the same billing basis, or see what to use instead of one.

vsFreshdesk vs GorgiasPricing, channels and fit, side by side.vsFreshdesk vs Help ScoutPricing, channels and fit, side by side.vsFreshdesk vs IntercomPricing, channels and fit, side by side.vsFreshdesk vs ZendeskPricing, channels and fit, side by side.vsFreshdesk vs Zoho DeskPricing, channels and fit, side by side.vsFront vs IntercomPricing, channels and fit, side by side.vsFront vs MissivePricing, channels and fit, side by side.vsFront vs ZendeskPricing, channels and fit, side by side.vsHelp Scout vs ZendeskPricing, channels and fit, side by side.vsHubSpot Service Hub vs IntercomPricing, channels and fit, side by side.vsHubSpot Service Hub vs ZendeskPricing, channels and fit, side by side.vsIntercom vs ZendeskPricing, channels and fit, side by side.vsZendesk vs Zoho DeskPricing, channels and fit, side by side.

All 143 help desks, A to Z

Search by name or use, and filter by hosting, open source or whether it has a review.

Browse the A–Z
Cloud
100
Self-hosted
13
Cloud or self-hosted
21
Open source
18

How we rank

Read the full method
Every price has a date
Prices and plans come from the vendor's own pricing page, and each one shows the day we read it.
How we make money
Readers can ask our experts for free help choosing a help desk, and pay us if they want help setting it up or running it. When a vendor pays us for a referral, we say so on the page. Neither one changes where a help desk ranks.
Tell us when we're wrong
Readers and vendors can report a wrong price, feature or detail, and we check each report against the vendor's own site.