Crisp Pricing

Crisp charges one flat monthly price per workspace, with unlimited conversations. Each plan bundles agent seats, a cap on stored customer profiles and a dollar allowance for Hugo, its AI agent. The bill moves when you outgrow a plan's seats or profile cap, or when Hugo keeps talking after its credits are spent.

How the plans step up

• Each step up buys more seats (2, 4, 10, then 20), a higher profile cap and a bigger AI allowance for one flat fee
• Mini adds the shared email inbox to the chat widget. Essentials is where the omnichannel inbox, knowledge base, routing rules and workflow builder start
• The ticketing system, white labelling and the 100+ integrations sit on the Plus card
• Enterprise is quoted after a demo and adds dedicated onboarding, a personalised SLA and team training
• With every seat filled, an agent costs $11.25 on Mini, $9.50 on Essentials and $14.75 on Plus, all billed monthly

What the AI credits buy

• Hugo is included from Mini. Credits are a dollar value that resets each billing cycle, on the 4th of the month
• Usage is token-based, so a long conversation or a large knowledge source costs more than a short one
• Crisp's help center estimates $0.05 to $0.10 per conversation Hugo handles, and the Hugo page's estimator uses $0.05
• The pricing page puts the three allowances at "around" 90, 450 and 1,350 conversations, about 5.6 cents each, near the low end of that range
• A conversation runs from Hugo's first message until it is resolved, routed or escalated
• Workflows don't use credits. Testing, training and the Playground during the trial do

When the credits run out

• By default Hugo stops answering, and new conversations go to your human agents until the credits reset
• With Pay-As-You-Go switched on (AI Agent, then Billing), Hugo keeps answering and the extra usage is billed against a spending limit you set
• Crisp publishes no fixed rate for that extra usage, only the $0.05 to $0.10 estimate
• Pay-As-You-Go may stay unavailable until the trial ends, so the overage path can't be tested before you pay
• Set the limit before a sale weekend's traffic arrives. If Hugo goes quiet mid-promotion, the whole queue lands on people

What the plan price leaves out

• VAT is not included. Businesses with an EU VAT number on file, and businesses outside the EU, aren't charged it; consumers may be
• Seats past Plus's 20 cost $10 a month each
• More customer profiles are a paid extra with no published price, and custom limit increases are open only to Essentials and above. A Mini store that passes 5,000 profiles needs to move up to Essentials
• Sub-inboxes are fixed at 2 on Essentials. Only Plus can raise that limit
• Each workspace connects one account per channel (one Instagram, one WhatsApp Business), email excepted. More accounts need a higher plan, so a second brand often means a second workspace
• Paid integrations for specific systems are sold separately, with no prices published

Annual billing

• Every plan starts on monthly billing. You switch a workspace to yearly in the app after subscribing (Settings, Billing Settings, Plans & Subscriptions)
• Crisp publishes no yearly rate, and its help article on switching names no discount, so you see any saving only after you've signed up
• The full year is charged at the next renewal, in advance, and the prepaid year can't be refunded
• We would run at least one peak month on monthly billing before locking in a year

Discounts and the trial

• 50% off for nonprofits and students, with a promo code requested in chat
• 20% off when you add three more paid Essentials or Plus workspaces, which helps operators running a workspace per brand
• A 14-day free trial of every feature, with no card required

Which plan fits which team

• Up to 4 agents on chat and email with fewer than 5,000 customers on file: Mini, $45 a month billed monthly
• 5 to 10 agents who need WhatsApp, Instagram, routing or a knowledge base: Essentials, $95 a month billed monthly
• 11 agents or more, or a team that needs the ticketing system or white labelling: Plus, $295 a month billed monthly

Worked example: 8 agents on Essentials, billed monthly, with Hugo handling 600 conversations a month

• Plan: $95
• Hugo at Crisp's estimate: 600 × $0.05 = $30, up to 600 × $0.10 = $60
• Less the $25 included credit: $5 to $35 on Pay-As-You-Go
• Total: $100 to $130 a month before VAT, or $12.50 to $16.25 per agent

The 11th agent

• Agent 11 doesn't fit Essentials' 10 seats, and Plus at $295 billed monthly is $200 a month more
• Crisp's pages don't say whether Essentials can buy extra seats. The $10 seat price is listed for Plus, and the limits article says operator increases come "when available for your plan or setup". Get the answer in writing before you hire
• At 25 agents, Plus is $295 + 5 × $10 = $345 a month billed monthly, or $13.80 per agent

How we checked this

• Crisp's pricing page, read on 2026-10-29. Its plans, seats, caps and AI credits match the figures our pricing monitor last verified on 2026-10-09
• The Hugo page, read on 2026-10-29, for the bundle and the $0.05 estimator
• Crisp help center articles on Hugo pricing and billing, yearly billing and limits and quotas, all updated 26 October 2026 and read on 2026-10-29
• Not published anywhere we read: the Pay-As-You-Go rate, the yearly discount, and the price of extra profiles, extra channel accounts or paid integrations. Prices change; the last-verified date on each plan is the one to trust.