LiveAgent Review
LiveAgent puts the phone, WhatsApp and the social networks on one plan, Team, at $35 an agent a month billed monthly or $29 billed annually, and that is the reason to shortlist it.
- From:
- $15/agent/mo
- HQ:
- Bratislava, SK
Our verdict
LiveAgent puts the phone, WhatsApp and the social networks on one plan, Team, at $35 an agent a month billed monthly or $29 billed annually, and that is the reason to shortlist it. Until LiveAgent replaced its plans in October 2026, a team answering Instagram needed the third plan; now it pays what a team answering the phone pays. The trade is headcount. Team stops at 15 agents, and the sixteenth moves every seat to Business at $49 billed annually. AI and calls run on your own providers, who bill you outside the plan. If your team takes calls and social messages and will stay at 15 agents or fewer, this is good value. If you expect to pass 15 this year, price it at Business from the start.
LiveAgent is the one to look at when somebody still picks up the phone. A built-in call centre with IVR lands on the second plan, Team, at $35 an agent a month billed monthly or $29 billed annually. LiveAgent charges nothing for calls, and your own phone provider bills you for numbers and minutes. Since LiveAgent replaced its plans in October 2026, the same plan carries WhatsApp and the social networks too. What you pay for that is a headcount cap, because Team stops at 15 agents.
Is it right for your team?
Tick what's true for you.
Points for
Points against
Tick what describes you. We'll weigh it against this review.
What it does
- Ticketing, email, live chat, contact forms, a knowledge base and event-based automation rules on Starter, the entry plan
- A built-in call centre with IVR from Team, running on your own phone provider, which bills you for numbers and minutes
- Facebook, Instagram, X, Viber, Telegram and WhatsApp from Team, the same plan as the phone
- AI agents on every plan: 1 on Starter, 5 on Team, 50 on Business, unlimited on Enterprise. They run on your own OpenAI, Anthropic, Google Gemini or FlowHunt account, and LiveAgent sets the provider up for free
- SSO and 2-step verification on every plan, and service levels and custom roles from Team, which is early for both
- Missing: SMS is not named on the pricing page at any tier
Pricing at a glance
| Plan | Billed monthly | Billed annually | What you get |
|---|---|---|---|
| Starter | $15 | $11 | Per agent, up to 5 agents. |
| Team | $26 | $22 | Per agent, up to 15 agents. |
| Business | $44 | $38 | Per agent, any team size. |
| Enterprise | $3,999 | $3,199 | Flat monthly fee with 80 agents included. |
Prices in US dollars. Source: liveagent.com/pricing, checked .
- Per agent, per month: Starter $19, Team $35, Business $59 billed monthly; $15, $29 and $49 billed annually. Starter stops at 5 agents and Team at 15. Full breakdown on the LiveAgent pricing page
- Enterprise is a flat $3,999 a month billed monthly or $3,199 billed annually, with 80 agents included and extra agents at $49 a month ($39 billed annually)
- A special offer on Starter, Team and Business runs until November 22, 2026, and the offer price stays while you keep the plan. There is no free plan. The 30-day trial needs no card, and you can pay monthly and cancel any time, with no setup fee
Channels now come on Team, and Team stops at 15
- Email, live chat, contact forms and a knowledge base: Starter, $19 billed monthly or $15 billed annually
- Phone and IVR, Facebook, Instagram, X, Viber, Telegram and WhatsApp: Team, $35 billed monthly or $29 billed annually
- All the messaging channels arrive together with the phone, so there is no cheaper route to just one of them
- Until October 2026 the social channels and WhatsApp started one plan higher, at $49 billed annually. A team that answers Instagram now pays what a team that answers the phone pays
- The gate that bites now is headcount. Fifteen agents on Team billed annually cost $435 a month (15 at $29), and the sixteenth moves every seat to Business, $784 a month for 16 at $49
Before you commit
- Count the agents you expect to have in a year before picking a plan. Starter stops at 5 and Team at 15, and the hire that crosses a cap moves every seat to the next plan's price
- Work out which channels your customers actually use before reading Starter's price as the price. Starter has no social channels, calls or reporting
- The offer price holds while you keep your plan. A move up to a bigger plan after November 22, 2026 is billed at the regular price, and LiveAgent publishes no figure for the special quote it offers on a move within 12 months
- AI and calls are billed by your own providers, outside the plan price. LiveAgent estimates 1 to 2 cents per AI-resolved chat and gives no figure for calls
- SMS is absent from the pricing page entirely. Ask rather than assume either way
- Removing LiveAgent branding needs Business, $59 an agent a month billed monthly or $49 billed annually
- Knowledge bases stop at 1 on Starter and Team, 2 on Business and 10 on Enterprise, and the pricing page gives no price for more, which matters for multi-brand operations
Who should buy it, and who should skip it
Who should buy
- Teams with meaningful phone volume that cannot justify a separate call-centre product
- Teams of up to 15 agents whose customers arrive on Instagram, WhatsApp and the phone, since all three are on Team
- Smaller operations that want SLAs, SSO and custom roles without an enterprise contract
Who should skip it
- Teams that expect to pass 15 agents within the year, where the real price is Business at $59 an agent a month billed monthly or $49 billed annually
- Teams wanting a free tier to grow into
- Buyers who need SMS confirmed before signing
- Buyers who want AI and calls on one invoice, since your own providers bill for both
How we checked this
Plan names, both billing bases, the agent caps, the channel gating, the special offer and its terms, AI and call billing and the trial terms were read from LiveAgent's rendered pricing page by our pricing monitor on 2026-10-31, with the monthly/annual toggle read in both states. IVR comes from LiveAgent's call center page, checked the same day. LiveAgent replaced its plans in October 2026. This review was first written against the earlier lineup, read on 2026-09-25, when the social channels and WhatsApp started on the third plan and branding removal on Enterprise. SMS is recorded as not stated rather than unavailable, since absence from a pricing page is not a denial. Checked 2026-10-31.
Channels
How each channel is delivered, and the plan it starts on. Native, through an integration, or absent.
Contact forms: 3 on Starter, 10 on Team, 50 on Business, unlimited on Enterprise.
Ticketing and email accounts: 3 on Starter, 10 on Team, 150 on Business, unlimited on Enterprise. No free plan.
Live chat buttons: 2 on Starter, 5 on Team, 50 on Business, unlimited on Enterprise.
Call center from Team; none on Starter. LiveAgent charges nothing for calls; your own phone provider bills numbers and minutes.
Facebook, Instagram, X, Viber and Telegram from Team; Starter has no social channels and the pricing page lists no add-on for them.
WhatsApp and Telegram: 5 bots and 5 numbers on Team, 20 and 20 on Business, unlimited on Enterprise; none on Starter.
Checked on the vendor’s own pages, .
AI and automation
What the AI does, what it costs, and what the desk automates without it.
AI answer drafts (AI Answer Assistant) on every plan, on your own AI provider; LiveAgent estimates about $2-3 per 1,000 drafted replies on a low-cost model. Summaries and call transcripts are built in and don't count as AI agents.
AI agents on every plan: 1 on Starter, 5 on Team, 50 on Business, unlimited on Enterprise. They run on your own OpenAI, Anthropic, Google Gemini or FlowHunt account, which bills usage; LiveAgent charges no AI fee.
LiveAgent charges no AI fee, token markup or per-resolution fee; your AI provider bills usage at its own prices. LiveAgent's estimate: about 1-2 cents per AI-resolved chat of about 5 replies (providers' October 2026 list prices).
Event rules 50 on Starter, 150 on Team, 500 on Business, unlimited on Enterprise; time rules from Team (30, 100, unlimited).
Ticket triage is one of the jobs an AI agent does, and every plan includes at least one AI agent; runs on your own AI provider.
Canned messages / predefined answers: 20/20 on Starter, 100/100 on Team, 500/500 on Business, unlimited on Enterprise.
Checked on the vendor’s own pages, .
Strengths
- A built-in call centre with IVR, plus Facebook, Instagram, X, Viber, Telegram and WhatsApp, all on Team at $35 an agent a month billed monthly or $29 billed annually, and LiveAgent charges nothing for calls.
- Ticketing, email, live chat, contact forms, a knowledge base and event-based automation rules all on Starter, $19 an agent a month billed monthly or $15 billed annually.
- Service levels and custom roles come on Team, and SSO with 2-step verification comes on every plan, including Starter.
- Monthly plans cancel any time with no setup fee or long-term commitment, and the 30-day trial needs no card.
- AI is included on every plan at no charge from LiveAgent, and your own AI provider bills only what you use, about 1 to 2 cents per AI-resolved chat by LiveAgent’s estimate.
Trade-offs
- Starter has no social channels, calls or reporting, so a team that answers more than email and chat starts on Team at $35 an agent a month billed monthly.
- Starter stops at 5 agents and Team at 15, and the hire that crosses a cap moves every seat up: 15 agents on Team cost $435 a month billed annually, 16 on Business cost $784.
- There is no free plan, only a 30-day trial.
- SMS is not named anywhere on the pricing page, at any tier.
- Removing LiveAgent branding needs Business, $59 an agent a month billed monthly or $49 billed annually.
- AI usage and calls are billed by your own providers, so the plan price is not the whole bill.
What’s new in LiveAgent
The latest from LiveAgent’s own changelog, linked to each post.
- 5.69.7.20261110114353
changelog.liveagent.com
- 5.70.3.20261110122201
changelog.liveagent.com
- 5.71.3.20261104101450
changelog.liveagent.com
- 5.70.3.20261102091106
changelog.liveagent.com
- 5.69.7.20261029222131
changelog.liveagent.com
- 5.70.3.20261029220815
changelog.liveagent.com