Gorgias vs Zendesk
A head-to-head on the facts that change the decision: price of entry, who each one is built for, and where they diverge on integrations.
| Gorgias | Zendesk | |
|---|---|---|
| Starting price | Contact sales | Contact sales |
| Tier | leader | leader |
| Founded | 2015 | 2007 |
| HQ | San Francisco, US | San Francisco, US |
| Best for | ecommerce brands, Shopify merchants, Shopify brands | Large support orgs, Multi-brand deployments, Complex routing |
| Integrations | Shopify, Slack, Klaviyo, ShipStation | Shopify, Microsoft Teams, Slack, Salesforce |
Gorgias
Ecommerce help desk with AI agents, built mainly for Shopify merchants.
Full Gorgias profileZendesk
Ticketing help desk for customer and employee service, from startups to enterprises.
Full Zendesk profile