LiveAgent Pricing
Entry price: $19/per_seat. Figures are list price as published by the vendor, not negotiated rates.
| Plan | Billed monthly | Billed annually | What you get |
|---|---|---|---|
| Starter | $19 | $15 | Per agent, up to 5 agents; 1 AI agent, 10 departments, 3 email accounts, 2 live chat buttons. Special offer until November 22, 2026: $15 a month, $11 billed annually, kept while you keep the plan. 30-day free trial, no credit card required.Email, live chat, contact forms, knowledge base, No social channels, call center or reporting, 1 AI agent, AI answer drafts and AI chatbot, Single sign-on (SSO) |
| Team | $35 | $29 | Per agent, up to 15 agents; 5 AI agents, 20 departments, 10 email accounts, 5 live chat buttons. Special offer until November 22, 2026: $26 a month, $22 billed annually, kept while you keep the plan. 30-day free trial, no credit card required.Everything in Starter, plus:, Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls, 5 AI agents, Reports: agent, department, channel, SLA compliance, time and tag reports, CSAT surveys, SLA rules and custom roles |
| Business | $59 | $49 | Per agent, any team size; 50 AI agents, 150 departments, 150 email accounts, 50 live chat buttons. Special offer until November 22, 2026: $44 a month, $38 billed annually, kept while you keep the plan. 30-day free trial, no credit card required.Everything in Team, plus:, 50 AI agents, MCP server for your own AI tools, LiveAgent branding removal, Audit log and department roles, Dedicated account manager from 20 agents |
| Enterprise | $3,999 | $3,199 | Flat monthly fee with 80 agents included; extra agents $49/month ($39/month annually). Unlimited AI agents, departments, email accounts and chat buttons; sold via 'Talk to sales'.Everything in Business, plus:, Unlimited AI agents, Unlimited departments, channels, rules and roles, Dedicated account manager, Priority support and review calls, Custom billing and release management |
Prices in US dollars. Source: liveagent.com/pricing, checked .
LiveAgent bills per agent per month on Starter, Team and Business, and a flat monthly fee on Enterprise. Starter and Team each stop at a set number of agents, so headcount picks your plan before features do. AI and calls run on your own providers, who bill you directly and outside the plan table.
How the four plans differ
- Starter, $19 an agent a month billed monthly or $15 billed annually, up to 5 agents: email, live chat, contact forms, one knowledge base, 1 AI agent and SSO. Social channels, calls and reporting start on Team
- Team, $35 billed monthly or $29 billed annually, up to 15 agents: adds Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls, plus reports, CSAT surveys, SLA rules, custom roles and 5 AI agents
- Business, $59 billed monthly or $49 billed annually, any team size: 50 AI agents, an MCP server for your own AI tools, branding removal, an audit log, and a dedicated account manager from 20 agents
- Enterprise, $3,999 a month flat billed monthly or $3,199 a month billed annually, 80 agents included: unlimited AI agents, departments and email accounts, priority support, bought through LiveAgent's sales team
- WhatsApp and the other messaging channels now start on Team. Before LiveAgent replaced its plans in October 2026, they were included one plan higher
Where the agent caps bite
- Five agents on Starter billed monthly cost 5 × $19 = $95 a month. The sixth means Team, 6 × $35 = $210, so one hire adds $115 a month
- Fifteen agents on Team billed annually cost 15 × $29 = $435 a month. The sixteenth means Business, 16 × $49 = $784, so one hire adds $349 a month
- LiveAgent's FAQ says a plan keeps its price while you keep it, and a new price reaches existing customers when they change plan. The hire that crosses a cap moves every seat to the next plan's current price
The offer that ends November 22, 2026
- Until then, Starter is $15 an agent a month billed monthly ($11 billed annually), Team $26 ($22) and Business $44 ($38). Enterprise is outside the offer
- The offer price stays while you keep the plan, including agents added later. Starting a free trial by November 22 qualifies, and so does a written quote requested by then
- A move up to a bigger plan after the offer ends is billed at the regular price. LiveAgent offers a special quote for a move within 12 months and publishes no figure for it
- We would start a team of 4 that expects to pass 5 agents within a year on Team while the offer runs. Six agents at the Team offer price billed annually cost 6 × $22 = $132 a month, against 6 × $29 = $174 after moving up from Starter later
What the plan price leaves out
- AI usage. Every AI feature is in the plan and LiveAgent adds no per-resolution or token fee. The AI runs on your own OpenAI, Anthropic, Google Gemini or FlowHunt account, and that provider bills you. FlowHunt is LiveAgent's own AI platform, and you don't need it
- LiveAgent estimates about 1 to 2 cents per AI-resolved chat of about 5 replies, and $2 to $3 per 1,000 AI-drafted replies on a low-cost model such as Claude Haiku, from the providers' October 2026 list prices
- Apart from the MCP server for outside AI tools on Business and Enterprise, plans differ on AI only in how many AI agents you can create: 1, 5, 50, or unlimited on Enterprise
- Calls. The call center runs on your own phone provider, which bills you for numbers and minutes. LiveAgent's page gives no figure
- VAT. Prices are in USD and exclude VAT. EU customers are invoiced in euros, and an EU company outside Slovakia with a valid VAT ID pays none under reverse charge
- Knowledge bases: 1 on Starter and Team, 2 on Business, 10 on Enterprise. The pricing page lists no price for more
Which plan fits which team
- Up to 5 agents on email and chat only: Starter, $15 an agent a month billed annually
- Up to 15 agents with customers on Instagram, WhatsApp or the phone: Team, $29 billed annually
- 16 to 65 agents, or more than 5 AI agents, or outside AI tools over MCP: Business, $49 billed annually
Worked example: 10 agents on Team, billed annually, with AI resolving 1,500 chats a month
- Seats: 10 × $29 = $290 a month, $3,480 a year
- AI provider at LiveAgent's estimate: 1,500 × $0.01 = $15, up to 1,500 × $0.02 = $30 a month
- Total: $305 to $320 a month, before VAT and your phone provider's bill
- Billed monthly the seats are 10 × $35 = $350, so annual billing saves $720 a year
Business or Enterprise
- Billed annually, Enterprise's $3,199 equals 65.3 agents on Business at $49, so Enterprise is cheaper from 66 agents (66 × $49 = $3,234)
- Billed monthly, the break-even is $3,999 ÷ $59 = 67.8 agents, so Enterprise wins from 68 (68 × $59 = $4,012)
- Past 80 agents, each extra Enterprise agent is $39 billed annually or $49 billed monthly, $10 under Business either way. At 100 agents billed annually, Business is $4,900 a month and Enterprise $3,199 + 20 × $39 = $3,979
- Below 66 agents billed annually (68 billed monthly), Enterprise is worth its fee only for unlimited AI agents and departments or priority support with review calls
How we checked this
- Plan names, prices on both billing bases, agent caps, limits, the offer and its terms, AI billing and the pricing FAQ: LiveAgent's rendered pricing page, https://www.liveagent.com/pricing/, read by our pricing monitor on both billing toggles on 2026-10-31
- The earlier channel lineup: the same page as our pricing monitor read it on 2026-10-16
- Not published: the special quote for a move up within 12 months, the startup deal's terms and a price for extra knowledge bases. Prices change; the last-verified date on each plan is the one to trust
- Checked 2026-10-31