Hiver Review

Hiver is built on a single bet: your team already works in Gmail and should not have to learn a help desk. For a company on Google Workspace that is genuinely the shortest path from a shared mailbox to real support tooling. For anyone else, there is no reason to be here.

What it does

• A shared inbox and multi-channel support that runs inside Gmail rather than beside it
• Workflow automation and custom integrations higher up the ladder
• Slack and other everyday tools connect to the shared inbox
• AI quality assurance at the top tier
• Voice as a paid add-on on every plan

Two products, one brand

Hiver now sells Hiver in Gmail, the original product, and Hiver Omni, a standalone omnichannel platform, each with its own pricing. The figures on this page are Hiver Omni. Establish which one a quote refers to before comparing it with anything else, because the names are close enough to confuse and the prices are not the same.

Pricing at a glance

• Per user, per month. Growth $35, Pro $65, Elite $95 billed monthly
• Billed annually: $25, $55 and $85
• Both figures are shown side by side, no toggle to misread
• Pro is marked Most Popular
• Only Growth is self-serve. Pro and Elite both require booking a demo
• No free plan

The voice add-on

• Available on every tier, never included in the seat price
• 1,000 minutes per voice seat a month, and minutes are pooled across all voice seats rather than per person
• Additional usage at $0.03 a minute
• Call recordings and transcripts saved automatically, with AI call summaries
• Pooling matters: a team where two people take most of the calls is not penalised for the seats that do not

Before you commit

• If you are not on Google Workspace, most of the argument for Hiver disappears
• Two thirds of the plan ladder is sales-led, so budget for a demo cycle rather than a card
• Voice is an additional per-seat cost on top of the plan, on every tier
• Check which of the two Hiver products a proposal covers

Who should buy

• Google Workspace teams graduating from a shared mailbox who want minimal disruption
• Smaller support teams who want phone without a separate call-centre product
• Operations where a few people take most calls, given the pooled minutes

Who should skip it

• Anyone not on Google Workspace
• Teams wanting a free tier, or self-serve signup above the entry plan
• Buyers who need voice included rather than added

How we checked this

Plan names, both billing bases, the voice add-on terms and the signup route were read from Hiver's own pricing page for Hiver Omni on 2026-09-25, which prints the monthly and annual figures together. The existence of two separately priced Hiver products is stated on that same page. No review-site text was used.