Comm100 Review
Omnichannel customer service platform with ticketing, chat and AI, cloud or on-prem.
- From:
- $39/agent/mo
- HQ:
- Vancouver, CA
Comm100 is a Vancouver-based customer service platform that sells live chat, ticketing and messaging, voice and a set of AI products as separate modules that share one agent console. Comm100 lists Retail & eCommerce among the ten industries on its site, but higher education, government, gaming and banking get the most prominence on its pages. Chat, ticketing, the four add-ons and AI Copilot have published starting prices; Live Chat Ultra and five of the six AI products are sold by quote.
Is it right for your team?
Tick what's true for you.
Points for
Points against
Tick what describes you. We'll weigh it against this review.
What it does
- Live chat with text, audio-video and screen sharing, plus web, desktop and mobile agent apps and an in-app mobile SDK
- Ticketing & Messaging puts 12 channels in one inbox: email, SMS, Facebook, Instagram, X, Telegram, WhatsApp, LINE, Signal, WeChat, Secure Messaging and Comm100 Anytime Chat
- Outbound outreach over email, Facebook Messenger, SMS, Telegram and WhatsApp
- Ticket tools include merge, split and link, batch reply, scheduled replies, auto-translation, SLAs, agent collision detection and custom views
- Compliance listed on the pricing page: ISO 27001, SOC 2 Type II, HIPAA, PCI DSS, GDPR, CCPA and WCAG 2.1, with credit card masking and PCI-compliant secure forms
- Data centers in the US, Canada, Europe and APAC, and an on-premises deployment option
- Live chat integrations include Shopify, Salesforce, Zendesk, Dynamics 365, Zapier and Google Analytics. The ticketing list adds HubSpot and does not include Shopify
- Missing: knowledge base, voice, queue management and booking are sold as add-ons. They are not part of the chat or ticketing plans
Pricing at a glance
| Plan | Billed monthly | Billed annually | What you get |
|---|---|---|---|
| Live Chat Startup | $39 | $31 | Free 30 Day Trial. |
| Live Chat Plus | $69 | $55 | Free 30 Day Trial. |
| Live Chat Ultra | Contact sales | – | Contact Sales for pricing. |
| Ticketing & Messaging | $59 | $47 | Starting at $47/agent/month billed annually ($59 billed monthly). |
Prices are an agent a month, in US dollars. Source: comm100.com/pricing, checked .
- Live chat is priced per agent, and the FAQ says every agent on Startup, Plus or Ultra needs a licence
- Live Chat Startup: $39 per agent per month billed monthly, $31 per agent per month billed annually
- Live Chat Plus: $69 per agent per month billed monthly, $55 per agent per month billed annually
- Live Chat Ultra: Contact sales
- Ticketing & Messaging: from $59 per agent per month billed monthly, or $47 per agent per month billed annually
- Knowledge Base add-on: $10 a month billed monthly, $8 a month billed annually. A flat price, not per agent
- Queue Management add-on: $38 per agent per month billed monthly, $30 billed annually
- Voice add-on: $27 per agent per month billed monthly, $22 billed annually
- Booking add-on: $18 per agent per month billed monthly, $14 billed annually
- Prices are in USD as shown to visitors outside Asia Pacific; the page runs a check for APAC visitors
- Annual billing is advertised as a 20% saving
- The chat tier gate that matters: routing, audio-video chat, wrap-ups, unlimited campaigns and advanced reporting start at Plus. Startup gets one chat campaign and basic reporting
- What that gate costs five agents: Startup $195 a month and Plus $345 a month billed monthly, or $155 and $275 a month billed annually
- Screen sharing, agent shift management, dynamic campaigns and custom reporting are Ultra features, so they come with a quote
- 30-day free trial on live chat, ticketing and each add-on
- Monthly billing: you can cancel at any time, but the current month is charged in full
- Invoiced in USD or CAD only. Non-profit discounts and multi-year contracts are available on request
AI pricing (mostly by quote)
- AI Copilot: $29 per agent per month billed monthly, $23 per agent per month billed annually
- AI Agent, AI Insights, AI Knowledge, AI QA and AI Training are listed as "Contact sales", so there is no per-resolution or per-conversation rate to compare
- AI Agent is described as covering 12 channels, with context-aware conversations, guided workflows, escalation to a human and learning from questions it could not answer
- The homepage says AI Agent can automate 80% of queries. That figure comes from Comm100 and we have not tested it
- What it cannot do: we could not verify this. Neither page we read says whether the AI Agent can edit an order, issue a refund or write anything back to Shopify, so ask to see that in the demo
Before you commit
- Ticketing, the knowledge base and voice have published starting prices, but Live Chat Ultra and five of the six AI products do not. If you need Ultra features or the AI Agent, the pricing page will not tell you what you will pay
- Comm100's pages describe pricing in two ways. The homepage promises "flexible, usage-based pricing" where you "only pay for what you use", while the pricing FAQ requires a licence for every live chat agent. Get the billing meter in writing
- The per-tier checkmarks in the plan comparison did not come through in our copy. Agent SSO, audit logs, HIPAA, on-premises deployment, phone support and a named customer success manager may all be Ultra-only, so confirm each one against your quote
- Shopify appears only in the live chat integration list. We found nothing showing order lookup or order edits inside a ticket
- We have not checked uptime. The footer links to a system status page, but we did not read it for this review
- Monthly plans are not refunded pro rata when you cancel
Who should buy it, and who should skip it
Who should buy
- Chat-heavy teams in regulated sectors that need HIPAA or PCI DSS and a choice of US, Canadian, European or APAC hosting
- Brands whose customers use LINE, WeChat, Signal or Telegram
- Organizations that need an on-premises deployment, which most help desks do not offer
- Teams that would rather have onboarding and ongoing customer success built into the deal than set the tool up themselves
Who should skip it
- Shopify DTC shops that want agents or AI to edit, cancel and refund orders from the ticket
- Small teams that want every feature priced on the website: screen sharing, shift management and custom reporting sit in Live Chat Ultra, which is sold by quote
- Anyone who needs a published price for AI that answers customers, since AI Agent is sold by quote and only AI Copilot has a price
How we checked this
Prices, plan features, channels, integrations and compliance claims were read from Comm100's pricing page and homepage, both fetched on 2026-10-06. On 2026-10-12 we read the rendered pricing page in both the monthly and annual billing states, which showed the ticketing, add-on and AI Copilot prices our first text copy had missed. They were seen from outside Asia Pacific. Live Chat Ultra and the other five AI products show only Contact Sales. The plan comparison lost its per-tier checkmarks in our copy, so features are only tied to a tier where the plan cards themselves say so. Our attempt to read more Comm100 pages (ticketing, AI Agent, security, status) failed on our side, which leaves AI capabilities, Shopify integration depth, uptime and founding year unverified. No review-site text was used.