Ranking · No paid placement · Updated
Best Help Desk Software
Every help desk we've reviewed, in the order our reviewers rate them. Prices are the vendor's published list price, and help desks that only quote on request say so.
96 of the 143 help desks we list have a full review. The rest join the ranking as we review them.
- 1
Ecommerce help desk with AI agents, built mainly for Shopify merchants.
- Ecommerce brands
- Shopify merchants
CloudSan Francisco, USFounded 2015
Facts checked on the vendor's site,
- 2
Ticketing help desk for customer and employee service, sold as Support-only or Suite plans.
- Large support orgs
- Multi-brand deployments
- Complex routing
CloudSan Francisco, USFounded 2007
Facts checked on the vendor's site,
About this ranking
How this ranking is ordered
- By our editorial judgement, based on the research behind each review. No review shows a score yet, because the scorecard that will add one is still being built
- A help desk joins the ranking once we've reviewed it in full
- No vendor can pay to appear, rank higher or be featured
- Some links may earn us a commission. Any page with one says so, and commissions never change the order
- The full rules are on how we rank, including what we do when we get something wrong
What isn't here yet
- The rest of the help desks we list. You can browse them in the A–Z directory, with the facts we've checked on each
- Rankings by use case. We took four down in September 2026 because each one showed the same list as the others
Every review shows the date we last checked its facts on the vendor's own site.