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What’s new in Gorgias

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Last updated:
Updates on record:
10
From:
updates.gorgias.com

Every product update Gorgias has published in its own changelog, newest first, each linked to the vendor’s post.

October 2026

  1. Opt in to beta features yourself with Gorgias Labs

    updates.gorgias.com

  2. 🛡️ Control what AI Agent handles from one place with AI Coverage

    updates.gorgias.com

  3. 📅 Schedule holiday hours ahead of time

    updates.gorgias.com

  4. 💬 Troubleshoot AI Agent tickets with Gaia in one click

    updates.gorgias.com

  5. 🔗 Reference skills, guidance, and Help Center articles inside your skills

    updates.gorgias.com

  6. Exact phrase search for tickets

    updates.gorgias.com

September 2026

  1. 🔥 Gaia Hub, Routines, Shared Chats & Gaia for every role

    updates.gorgias.com

  2. Choose how AI Agent hands over to your team

    updates.gorgias.com

  3. 🔍 See exactly why an AI Agent action failed — and let Gaia leverage it

    updates.gorgias.com

  4. Website content syncs are back to daily

    updates.gorgias.com