What’s new in Help Scout
- Last updated:
- Updates on record:
- 50
- From:
- updates.helpscout.com
Every product update Help Scout has published in its own changelog, newest first, each linked to the vendor’s post.
October 2026
- Put Customer Context in Reach
updates.helpscout.com
August 2026
- Bring Company-Wide Support Into View
updates.helpscout.com
- Support Customers Over Text in Help Scout
updates.helpscout.com
July 2026
- Give Every Inbox Its Own Schedule
updates.helpscout.com
June 2026
- Auto-Reassign Conversations When Teammates Are Away
updates.helpscout.com
- See and Set Availability on Web and Mobile
updates.helpscout.com
- Automate Actions Around SLA Deadlines
updates.helpscout.com
- Understand Account Health at a Glance
updates.helpscout.com
May 2026
- Build Views Based on Conversation Activity
updates.helpscout.com
- SLAs Now Support Next Response Time Goals
updates.helpscout.com
- Build SLA Views Around Customer Commitments
updates.helpscout.com
- Availability Updates Automatically
updates.helpscout.com
April 2026
- Track Response and Resolution Times with SLAs
updates.helpscout.com
March 2026
- Know What’s Behind Every Status
updates.helpscout.com
February 2026
- Protect Sensitive Data Automatically
updates.helpscout.com
- Bring WhatsApp into Help Scout
updates.helpscout.com
- See Who’s Ready to Respond
updates.helpscout.com
- Use Google Docs to Power AI Answers
updates.helpscout.com
- A Fresh Look for Mobile Conversations
updates.helpscout.com
January 2026
- Start Every Call with Context
updates.helpscout.com
- Collect Email Addresses in AI Answers
updates.helpscout.com
- Add signal on AI Answers performance from customers
updates.helpscout.com
- Improve AI Answers with Real Feedback
updates.helpscout.com
- What’s New (and Improved) This Month
updates.helpscout.com
December 2025
- Watch Now: How One Team Saves 10 Hours per Week with AI Answers
updates.helpscout.com
- Say Hello to a Smarter Linear Integration
updates.helpscout.com
- Bring Company Context to Every Conversation
updates.helpscout.com
November 2025
- What’s New (and Improved) This Month
updates.helpscout.com
October 2025
- Get New Insights from Your Data
updates.helpscout.com
- Distribute Work Evenly with Round Robin Routing
updates.helpscout.com
- Evenly Distribute Conversations
updates.helpscout.com
- Merge Companies to Tidy Up Your Data
updates.helpscout.com
- Search Faster with Powerful New Filters
updates.helpscout.com
- Automate Actions by Company
updates.helpscout.com
- Connect Conversations to GitHub Issues
updates.helpscout.com
September 2025
- Signatures Now Work with Aliases
updates.helpscout.com
- A Faster Mobile Inbox Is Here
updates.helpscout.com
- Fresh Look, Easier Editing: The New Contact Profile
updates.helpscout.com
August 2025
- Improve AI Answers Automatically
updates.helpscout.com
- Introducing Company Management
updates.helpscout.com
- Do More From the Conversation List
updates.helpscout.com
- Copy Your Column Setup Across Views
updates.helpscout.com
- Update Notes the Fast Way
updates.helpscout.com
- A Faster Way to Edit Contacts
updates.helpscout.com
- Add Context to Views with Customer Properties and Custom Fields
updates.helpscout.com
July 2025
- React to Replies and Notes with Emoji
updates.helpscout.com
- Filter Reports by Company
updates.helpscout.com
- Meet the Stripe App
updates.helpscout.com
- Make AI Answers Even Better
updates.helpscout.com
June 2025
- Get More Context with Column Management
updates.helpscout.com