Skip to content
TopHelpDesksSee the ranking

What’s new in Helpshift

Visit Helpshift
Last updated:
Updates on record:
12
From:
helpshift.com

Every product update Helpshift has published in its own changelog, newest first, each linked to the vendor’s post.

September 2026

  1. Team Permissions in Custom Roles

    helpshift.com

  2. Advanced Search Filters in Proactive Engagement

    helpshift.com

  3. Bring Your Own Key (BYOK): Plug In Your Own Secret Key

    helpshift.com

August 2026

  1. AI Analytics Now in Closed Beta!

    helpshift.com

  2. Care AI: More Control, Scale, and Flexibility

    helpshift.com

July 2026

  1. Proactive Engagement Attribution Metrics

    helpshift.com

  2. Care AI Agent – Create Actions in General Instructions

    helpshift.com

June 2026

  1. Care AI Agents Now Support Multilingual Conversations

    helpshift.com

May 2026

  1. Custom Analytics

    helpshift.com

April 2026

  1. SDK X 10.5 – Unreal

    helpshift.com

  2. Drive Loyalty with Proactive Engagement (Open Beta)

    helpshift.com

  3. Care AI Agent GA: In-App AI Resolution Engine

    helpshift.com