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What’s new in Intercom

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Last updated:
Updates on record:
10
From:
intercom.com

Every product update Intercom has published in its own changelog, newest first, each linked to the vendor’s post.

October 2026

  1. Macro Admin Mode

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  2. Send Shopify replacement orders to a new address

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  3. Fill in the blanks when you use a macro

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September 2026

  1. Merge duplicate users into one profile

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  2. Choose bigger Tooltips that are easier to see and click

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  3. Build the metric you need, across your full history

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  4. See why an outbound call didn't connect

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  5. See who's viewing a conversation, now in Table view

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  6. Apply a macro when creating a ticket

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  7. Read and copy code snippets more easily in conversations

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