What’s new in Kustomer
- Last updated:
- Updates on record:
- 48
- From:
- help.kustomer.com, kustomer.kustomer.help
Every product update Kustomer has published in its own changelog, newest first, each linked to the vendor’s post.
October 2026
- Email aliases on support addresses
help.kustomer.com
- Repeat notification sounds, per channel
help.kustomer.com
September 2026
- New Concierge Report is Live
help.kustomer.com
- Bring Your Own DKIM is now supported for Amazon SES domains
help.kustomer.com
- Concierge Context Limits
help.kustomer.com
- WhatsApp Identity Support for Business-Scoped User IDs
help.kustomer.com
August 2026
- Higher satisfaction survey limits per channel
help.kustomer.com
- New Billing Hub now available
help.kustomer.com
- Introducing context variables in tool attributes
help.kustomer.com
- Scoped knowledge base search tools for Concierge and Envoy
help.kustomer.com
July 2026
- File attachments for Tasks and custom Klasses
help.kustomer.com
- Internal Threads via Email
help.kustomer.com
- Cleaner mobile bottom navigation
help.kustomer.com
- Collapsible WhatsApp account rows
help.kustomer.com
- Compact new search control
help.kustomer.com
- Consistent margins on mobile sidebars and summary sheets
help.kustomer.com
- Easier customer details on tablets
help.kustomer.com
- Faster inbox loading
help.kustomer.com
- Focused mobile task editing in Customer details
help.kustomer.com
- Use portrait on your phone
help.kustomer.com
- Japanese landline phone number validation
help.kustomer.com
- Segment by skill name with reporting
help.kustomer.com
- Skill-Based Routing in Workflows
help.kustomer.com
June 2026
- A More Secure Email Foundation: Moving to Amazon SES
help.kustomer.com
- Facebook Comment Moderation
help.kustomer.com
- AI Products Renamed: Envoy, Concierge & Architect
help.kustomer.com
May 2026
- Link Carousels in Chat
kustomer.kustomer.help
- Conditional Routing by Customer Attribute
help.kustomer.com
- Link Unfurling in Chat setting
kustomer.kustomer.help
- Average Handle Time in Data Explorer
kustomer.kustomer.help
- Company Dashboard People and Conversations tabs
kustomer.kustomer.help
- Brand-Aware Concierge
kustomer.kustomer.help
- URL Filtering and Re-Indexing for Knowledge Sources
kustomer.kustomer.help
April 2026
- Internal Threads with Slack
help.kustomer.com
- Multi-Tab Voice Restrictions
help.kustomer.com
- New Routing Report Metrics
help.kustomer.com
- Restrict Transfers to Default Queue
help.kustomer.com
- Access-Controlled KB Search in Copilot
help.kustomer.com
- AI Agents Select From a Multi-Level List
help.kustomer.com
- Evals Assistant Available for Concierge
help.kustomer.com
March 2026
- Envoy Copilot Observability: 90-Day Trace History
help.kustomer.com
- Signals for Envoy
help.kustomer.com
- Compare Versions is Now Available for Concierge 1.0
help.kustomer.com
- Admin API: Pull AI Summaries Programmatically
help.kustomer.com
- Improved Two-Way Translation UX
help.kustomer.com
- Concierge 2.0
help.kustomer.com
- Live Call Monitoring for Kustomer Voice
help.kustomer.com
- Remote MCP Server Integration
help.kustomer.com