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What’s new in Zoho Desk

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Last updated:
Updates on record:
50
From:
help.zoho.com, zoho.com

Every product update Zoho Desk has published in its own changelog, newest first, each linked to the vendor’s post.

September 2026

  1. Assign unique article numbers as identifiers to knowledge base articles

    help.zoho.com

  2. Personalize the ticket detail page with themes from the Workstation

    help.zoho.com

August 2026

  1. Configure conditional branching rules for business processes with Automation Studio

    help.zoho.com

  2. Simplify ticket tracking using the Tickets Dashboard in the help center

    help.zoho.com

  3. Sync customers associated with products in Zoho CRM and Zoho Desk as part of the integration

    help.zoho.com

July 2026

  1. Add, edit, and delete records in custom modules from the mobile app

    help.zoho.com

  2. Manage custom modules in Radar

    help.zoho.com

  3. Radar supported in iPad

    zoho.com

June 2026

  1. Accessibility settings: reset, highlight, and monochrome updates

    help.zoho.com

  2. New language support in Desk's Android app

    help.zoho.com

  3. New language support in Desk's iOS app

    help.zoho.com

  4. Password encryption for backup and export files

    help.zoho.com

  5. Set frequently used email templates as default

    help.zoho.com

  6. Track department changes in audit logs

    help.zoho.com

May 2026

  1. Access knowledge base articles on mobile

    help.zoho.com

  2. Configuring OIDC for Help Center

    help.zoho.com

  3. Create multiple sandbox accounts for parallel testing

    help.zoho.com

  4. Enhanced tickets card in Radar

    zoho.com

  5. Export records only with the fields displayed in the table view

    help.zoho.com

  6. Navigate from one ticket to others associated with a particular contact or account

    help.zoho.com

  7. Sentiment analysis gets a model upgrade and expanded language support

    help.zoho.com

April 2026

  1. Access knowledge base articles via the mobile app

    help.zoho.com

  2. Activities cards supported in Radar

    help.zoho.com

  3. Enhance Help Center security with Multi-Factor Authentication (MFA)

    help.zoho.com

  4. Table view and advanced filters in tickets in Radar

    zoho.com

  5. View all information related to a contact on the contact detail page

    help.zoho.com

  6. View all information related to an account on the account detail page

    help.zoho.com

March 2026

  1. Accounts cards supported in Radar

    help.zoho.com

  2. Arabic and Hebrew languages are supported in Android

    help.zoho.com

  3. Audit logs supported in Radar

    help.zoho.com

  4. Build custom agents in Desk with Zia Agent Studio

    zoho.com

  5. Enable or disable feed notifications for individual departments

    help.zoho.com

  6. Generate Deluge scripts using Zia assistant

    help.zoho.com

  7. Preview and annotate attachments directly to tickets

    help.zoho.com

  8. Respond faster using snippets in comments

    help.zoho.com

  9. Star or unstar views in Radar

    zoho.com

  10. Start and stop translations for individual articles

    help.zoho.com

  11. Update values in associated modules during blueprint transitions

    help.zoho.com

  12. View all information related to a contact on the contact detail page

    help.zoho.com

  13. View all information related to an account on the account detail page

    help.zoho.com

February 2026

  1. Capture customer's first message in guided conversations

    help.zoho.com

  2. Enhanced file sharing in IM

    zoho.com

  3. File-type responses in GC Webhook block

    help.zoho.com

  4. Flexible flow layout views in GC

    help.zoho.com

  5. Flow mini map in GC

    help.zoho.com

  6. Flow navigator in GC

    help.zoho.com

  7. GIF support in GC flow blocks

    zoho.com

  8. Gradient background for guided conversations widget

    help.zoho.com

  9. Guided conversations audit log support

    help.zoho.com

  10. Guided conversations multilingual support

    help.zoho.com