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What’s new in Chatwoot

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Last updated:
Updates on record:
52
From:
chatwoot.com

Every product update Chatwoot has published in its own changelog, newest first, each linked to the vendor’s post.

October 2026

  1. Introducing Auto Translate

    chatwoot.com

  2. Stripe integration

    chatwoot.com

  3. Track topics across your conversations and act on them automatically

    chatwoot.com

  4. WhatsApp campaigns

    chatwoot.com

  5. Label and priority suggestions from Captain

    chatwoot.com

September 2026

  1. Captain V1 is retiring: every account moves to the new Captain

    chatwoot.com

  2. More control over Captain Assistant behaviour

    chatwoot.com

  3. Improved Help Center media uploads

    chatwoot.com

  4. Support for WhatsApp usernames and BSUIDs

    chatwoot.com

  5. Decide when calls are recorded and transcribed

    chatwoot.com

  6. Guided manual setup for WhatsApp inboxes

    chatwoot.com

August 2026

  1. Faster macros and improved pickers

    chatwoot.com

  2. All your WhatsApp templates in one place

    chatwoot.com

  3. Choose who Captain responds to and when

    chatwoot.com

  4. Reporting Insights, Right Down to the Conversation

    chatwoot.com

  5. Voice calling grows up: a dedicated calls dashboard and smarter call handling

    chatwoot.com

  6. Help Center: safer edits, easier organizing, and faster search

    chatwoot.com

July 2026

  1. Meet the Improved Captain: Smarter Suggestions and a Better Assistant Overview

    chatwoot.com

June 2026

  1. Introducing voice calls in Chatwoot

    chatwoot.com

  2. Captain Documents Now Stay Up to Date

    chatwoot.com

May 2026

  1. A better layout for documentation-heavy help centers

    chatwoot.com

  2. AI Assist on mobile

    chatwoot.com

  3. A clearer chatlist, and a faster help center

    chatwoot.com

April 2026

  1. A better editor, and a view for the conversations you follow

    chatwoot.com

  2. Captain Custom Tools

    chatwoot.com

March 2026

  1. Smarter Assignment Policies and Mobile Search

    chatwoot.com

  2. A Better Way to Snooze

    chatwoot.com

February 2026

  1. Redesigned Settings

    chatwoot.com

  2. Introducing TikTok Channel

    chatwoot.com

  3. Captain Inside the Reply Editor

    chatwoot.com

  4. Required Attributes on Resolution

    chatwoot.com

  5. CSAT Updates and Reporting Improvements

    chatwoot.com

  6. Advanced Search

    chatwoot.com

December 2025

  1. Captain AI Credits and Billing

    chatwoot.com

  2. Bulk actions for contacts

    chatwoot.com

October 2025

  1. WhatsApp Account Health and Allowed Domains

    chatwoot.com

September 2025

  1. Multi-Factor Authentication and Captain PDF Uploads

    chatwoot.com

August 2025

  1. Twilio Content Templates

    chatwoot.com

  2. Enhanced WhatsApp Templates and Coexistence

    chatwoot.com

  3. Easier Custom Domains and Mobile UI Improvements

    chatwoot.com

July 2025

  1. Manual Sync for WhatsApp Templates

    chatwoot.com

  2. WhatsApp campaigns and more

    chatwoot.com

  3. Image Support in Captain and Improved Article Previews

    chatwoot.com

  4. Team Mentions and More

    chatwoot.com

June 2025

  1. Captain & CSAT updates

    chatwoot.com

  2. Audio Transcripts

    chatwoot.com

May 2025

  1. Captain AI custom instructions, Better Auto-resolve & more

    chatwoot.com

April 2025

  1. Introducing Captain - our AI Agent

    chatwoot.com

  2. Instagram Channel, Agent Bots & More

    chatwoot.com

March 2025

  1. Macros Now Available in the Mobile App!

    chatwoot.com